Customer Service Sales Associate

SUMMARY: Banking and retail expert with ** years of experience looking to obtain a position with a company that has room for internal growth. I excel in positions that allow me to engage with customers to achieve a high level of customer satisfaction and build relationships. I’m detailed oriented and will bring a fresh perspective to the customer experience.

EXPERIENCE

03/2020 - Current Marshalls / Atlanta Braves Atlanta, GA Merchandise Sales Associate

• Operate cash registers to perform basic sales transactions

• Display thorough product knowledge of all brands and material while ensuring that all merchandise was correctly labeled and displayed

• Greet customers and responded to questions related to the merchandise, all while providing outstanding customer service

05/2003 – 09/2019 Associated Credit Union

Loan Processor / Head Teller

Norcross, GA

• Completed transactions according to established guidelines

• Responsible for evaluating, authorizing approval or deny applications for people or businesses

• Developed and supported effective relationships with all teammates including branch partners, Operation Manager and Financial Advisors

• Ensured compliance with internal controls, operational procedures, and risk management policies

• Performed basic client service functions such as stop payments, research requests, Safe Box access

• Balanced vault cash within the ATM to ensure adequate cash flow for future use

• Resolved customer grievances to ensure a positive customer experience 04/2005 – 08/2019 Parisian’s/ Belk

Sales Associate

Atlanta, GA

• Worked with high profile clientele to enhance store sales by exemplifying thorough knowledge of designer brands that were to their expectations

• Handled all cash and credit card transactions to finalize customer sale transactions

• Partnered with internal department associates to enhance the customer shopping experience

02/1994 – 05/2001 Wachovia Bank

Bank Teller

Atlanta, GA

• Assisted customers by providing exceptional customer service, accurately and efficiently processing their transactions

• Engaged in conversations with customers by actively listening and asking questions

• Maintained a cash drawer, including cash handling and balancing

• Balanced ATM machine

02/1990 – 06/1992 Grady Memorial Hospital

Administrator

Atlanta, GA

• Organized, controlled and coordinated services as per the hospital board regulations

• Completed timely and accurate documentation of patient visits

• Evaluated personnel and prepared daily reports

SKILLS

Cashier

Team Building

Merchandise

Coordinator

Retail Sales

Marketing

Customer Service

Loan Processing

Bank Teller

TOOLS/APPLICATIONS

Mainframe Console

Quark Xpress

Microsoft Money

Adding Machine

Point of Sale (POS)

systems

Interactive Teller

Machines (ITM)

Victoria Green

Client Service Representative

Atlanta, GA 30349 404-***-**** *********@*****.***

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