Customer Representative Executive Administrator
Resume:
April Wilburn
Loudon, TN *****
***********@*****.***
Objective:
To find a company that will let me use my skills and education to help better the company and to grow with that company until retirement
Assistant Manager/General Manager
Burger King
July 2008 to 11-2021
Duties: Maintained shift with 10-17 employees, responsible
for nightly cleanup, nightly inventory, and stock for next shift, responsible for delegating work to other employees to make sure shift ran effectively. Providing excellent customer service, and handling customer complaints
Executive Administrator
DAPCO Enterprises Start
September 1990 to November 2017
Immediate Supervisor: CEO: Paul Carithers 586-***-****
Duties: Maintain all employee information. Handle all calls and set up appointments. Handle Customer Complaints. Responsible for tracking Profit/Loss, payroll, immediate assistant to CEO Paul Carithers updating employees on any changes while out in field. Type up contracts. Tracking of work completed and work yet to be done.
General Manager
Burger King - Tennessee
November 2014 to November 2021
Throughout my time with this company, I have learned how to boost sales, retain employees, create a successful team and work together to reach the realized goals that are needed to be successful. I have managed a unit with 27 employees maintained and increased customer base and sales. Responsible for the development of team members/shift managers Completes and posts the staff work schedules. Recruits, rewards and terminates staff as needed. Communicates changes of food preparations formulas, standards, etc. to staff. Ensures that all local and national health and food safety codes are maintained, and company safety and security policy are followed. Maintained staffing levels. Successfully implemented new policies and procedures to improve team efficiency. Managed and trained new hires. Successfully implemented new policies and procedures to improve team efficiency.
Mentor/Abay - Coach for Xbox program
Alpine Access
September 2010 to February 2012
Assisted customers troubleshoot their Xbox game system issues. Help with issues/assisting in chat rooms for Agent support, worked in Abay as Mentor/Abay Coach, tracked training calls and helped agents in Breakouts, Assisting in Chat, call monitoring, Breakouts to help the agents in areas they are having difficulties in. Assist every day in the development of new agents getting ready for production
Customer Representative/P & C Insurance Adjuster
SITEL - Knoxville, TN
August 2009 to December 2010
Duties: Helped customers with troubleshooting issues with connection to the internet, for Comcast
Helped members for USAA to make changes to their policies. Duties: Maintained shift with 4- 7 employees, responsible for nightly cleanup, nightly inventory, and stock for next shift, responsible for delegating work to other employees to make sure shift ran effectively.
Reason For Leaving: Better position
Shift Manager
Burger King April 2007 to June 2009
Job Title: Shift Manager
Duties: Maintained shift with 4- 7 employees, responsible
for nightly cleanup, nightly inventory, and stock for
next shift, responsible for delegating work to other
employees to make sure shift ran effectively.
Reason For Leaving: Moved out of state
Customer service
Rail City Casino, Start
July 2004 to December 2006
Duties: Maintain customer satisfaction, with regular
customers to ensure their return to our establishment.
Reason For Leaving: Returned to Michigan.
Store Manager
Movie Gallery Video, Start
November 2002 to April 2003
Duties: Maintained store budget, handled marketing, and advertising for store. Managed a crew of 8 people scheduling, promotions, inventory.
Reason for Leaving: Moved to Nevada
Education:
Bachelor's degree in Business Administration
King University - Knoxville, TN
January 2014 to December 2015
Associate of Science
Roane State Community College
2013-2014
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