April Wilburn

*** ****** ****

Loudon, TN *****

adq6ay@r.postjobfree.com

+1-865-***-****

Objective:

To find a company that will let me use my skills and education to help better the company and to grow with that company until retirement

Assistant Manager/General Manager

Burger King

July 2008 to 11-2021

Duties: Maintained shift with 10-17 employees, responsible

for nightly cleanup, nightly inventory, and stock for next shift, responsible for delegating work to other employees to make sure shift ran effectively. Providing excellent customer service, and handling customer complaints

Executive Administrator

DAPCO Enterprises Start

September 1990 to November 2017

Immediate Supervisor: CEO: Paul Carithers 586-***-****

Duties: Maintain all employee information. Handle all calls and set up appointments. Handle Customer Complaints. Responsible for tracking Profit/Loss, payroll, immediate assistant to CEO Paul Carithers updating employees on any changes while out in field. Type up contracts. Tracking of work completed and work yet to be done.

General Manager

Burger King - Tennessee

November 2014 to November 2021

Throughout my time with this company, I have learned how to boost sales, retain employees, create a successful team and work together to reach the realized goals that are needed to be successful. I have managed a unit with 27 employees maintained and increased customer base and sales. Responsible for the development of team members/shift managers Completes and posts the staff work schedules. Recruits, rewards and terminates staff as needed. Communicates changes of food preparations formulas, standards, etc. to staff. Ensures that all local and national health and food safety codes are maintained, and company safety and security policy are followed. Maintained staffing levels. Successfully implemented new policies and procedures to improve team efficiency. Managed and trained new hires. Successfully implemented new policies and procedures to improve team efficiency.

Mentor/Abay - Coach for Xbox program

Alpine Access

September 2010 to February 2012

Assisted customers troubleshoot their Xbox game system issues. Help with issues/assisting in chat rooms for Agent support, worked in Abay as Mentor/Abay Coach, tracked training calls and helped agents in Breakouts, Assisting in Chat, call monitoring, Breakouts to help the agents in areas they are having difficulties in. Assist every day in the development of new agents getting ready for production

Customer Representative/P & C Insurance Adjuster

SITEL - Knoxville, TN

August 2009 to December 2010

Duties: Helped customers with troubleshooting issues with connection to the internet, for Comcast

Helped members for USAA to make changes to their policies. Duties: Maintained shift with 4- 7 employees, responsible for nightly cleanup, nightly inventory, and stock for next shift, responsible for delegating work to other employees to make sure shift ran effectively.

Reason For Leaving: Better position

Shift Manager

Burger King April 2007 to June 2009

Job Title: Shift Manager

Duties: Maintained shift with 4- 7 employees, responsible

for nightly cleanup, nightly inventory, and stock for

next shift, responsible for delegating work to other

employees to make sure shift ran effectively.

Reason For Leaving: Moved out of state

Customer service

Rail City Casino, Start

July 2004 to December 2006

Duties: Maintain customer satisfaction, with regular

customers to ensure their return to our establishment.

Reason For Leaving: Returned to Michigan.

Store Manager

Movie Gallery Video, Start

November 2002 to April 2003

Duties: Maintained store budget, handled marketing, and advertising for store. Managed a crew of 8 people scheduling, promotions, inventory.

Reason for Leaving: Moved to Nevada

Education:

Bachelor's degree in Business Administration

King University - Knoxville, TN

January 2014 to December 2015

Associate of Science

Roane State Community College

2013-2014

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