Customer Service Sales Associate

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ROENE

GARDNER

************@*******.***

573-***-****

Kansas City, MO 64119

SUMMARY Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focuses on using training, monitoring and morale-building techniques to maximize employee engagement and performance. SKILLS Customer service

Sales Leadership

Store Operations

Onboarding

Inventory Control

Team Leadership and Coaching

Goals and Performance

Business Development

Time Management

EXPERIENCE ASSISTANT STORE MANAGER 12/2021 to Current Tory Burch - Kansas City, KS

• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

• Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.

• Ensure strategic goals and sales targets of the store are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory.

ASSISTANT STORE MANAGER 09/2010 to 12/2021

Coach - Kansas City, KS

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings and sales goals.

• Applies performance data to evaluate and improve operations, target current business conditions and forecast needs.

• Hired, trained and developed employees for various positions throughout the store. ASSOCIATE MANAGER 07/2008 to 09/2010

Coach - Osage Beach, MO

• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

• Delegated assignments based on team strengths to optimize floor coverage and service levels.

• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.

SALES ASSOCIATE 09/2005 to 07/2008

Coach - Osage Beach, MO

• Engaged with customers to effectively build rapport and lasting relationships.

• Boosted Sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

• Built and maintained relationships with peers and upper management to drive team success.

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EDUCATION AND

TRAINING

Eldon High School - Eldon, MO

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