Administrative Office Manager

Cathy L Travassos

Nine Mile Falls, WA ***** 509-***-**** Email:************@*****.***

Administrative Office Assistant/Office Manager

PROFESSIONAL SUMMARY

A reliable Administrative Office Assistant with 4+ years of experience providing administrative support to a ten-person management team and maintaining office supplies and equipment. A researcher and trainer with 25+ years of customer service and inventory control skills.

SUMMARY OF QUALIFICATIONS

Maintained general office functions, equipment & supplies

Communicated with written & oral skills

Organized & performed inventory processes

Utilized Microsoft Suite & QuickBooks for grants, data entry & payroll

Dependable & punctual

Understand Castilian Spanish, Azorean Portuguese, Mexican, instinctively understand French, Italian, German, Greek & Latin

Practiced internal & external customer service for 25+ years

Developed attention to detail

Printed, worked & posted daily reports for HR &

corporate

Comfortable with library systems, media, &

equipment

Operated & navigated Sears Holdings proprietary

systems

Read and or write Spanish, Portuguese, Mexican,

French, Italian, Latin, & some German.

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE

• 25+ years of customer service experience- internal & external.

• Received & provided information by telephone, email, and in person.

• Resolved customer service/billing complaints by exchanging, refunding, or contacting the credit department to facilitate an adjustment while maintaining positive relationships.

• Assisted customers with product and company process inquiries. ADMINISTRATIVE ASSISTANT

• Utilized company software for various applications, such as database management, word processing and bookkeeping, journal entries, QuickBooks online and desktop, daily receipts, safe counts, and local service invoices.

• Managed electronic and paper filing systems, recording, updating, and maintaining documents & correspondence.

• Worked with management, tracking training, and attendance, hiring, and coaching associates.

• Developed partnerships with outside companies.

• Performed inventory control processes – investigated out-of-stocks, verified, corrected counts, and ordered merchandise. Processed and worked inventory returns, clearance, very old and discounted merchandise, and their subsequent markdown reports.

HUMAN RESOURCES ASSOCIATE

• Performed HR and payroll functions for two separate entities in the corporate family.

• Collected, processed, entered data, and submitted payroll requests & adjustments for 306 employees.

• Processed interview packets, onboarded, and set up new associate training.

• Tracked, recorded, and submitted attendance and training infractions.

• Sustained associate files.

• Coached associates in customer service (internal and external) and position requirements.

• Collected, tracked, and scheduled personal equipment and machine safety training to retain company, state, and federal standards.

• Followed, trained, and recorded OSHA rules.

• Clarified, recorded, and filed job descriptions and processes.

• Contacted customers to verify receipt, completion, and satisfaction of all individuals and actions involved in their purchase – from salesperson to delivery person.

Cathy L Travassos Email: ************@*****.*** Page 2

• Processed the weekly Ad set.

• Kept up office equipment and supplies for the main office, receiving, display, and ad set teams.

• Oversaw and checked out company equipment.

• Maintained the collection and storage of all information in the office.

• Entered the daily receipts of 30 registers and five safes, balancing and recording in the general journal.

• Created and posted the office schedule

RETAIL ASSOCIATE

• Assisted customers with product inquiries and selections.

• Closed and processed sales.

• Verified & replaced signing and price tags.

• Stocked shelves, racks, cases, bins, and tables with merchandise.

• Reviewed and corrected department payroll, then returned to appropriate managers and supervisors for final verification to submit.

OFFICE MANAGEMENT

• Upheld company policies and procedures involving office operations.

• Answered telephones, provided information, transferred calls, & took messages: recorded customer interactions & transactions, inquiry details, comments, and actions. EMPLOYMENT HISTORY

Michael D Patrick, PLLC,

Robert Half, Spokane, WA Consultant - Accounting 10/23/21 -10/29/21 Rosauers Supermarkets,

Robert Half, Spokane, WA Consultant – Human Resources Onboarding 09/27/21-10/08/21 Sears Northtown, Spokane, WA HR/Office Associate 1991-2019 Seasonal Photographer, Cashier, Hardlines Sales,

Signer, Instock Specialist, Home Improvement Lead,

& Merchandiser

Wagon Wheel, Nine Mile Falls, WA Light bookkeeping, Data entry, Filing, Office Maintenance, Bingo Caller, & Dart Tournament Runner, Administrative Office Management Internship 2013-2021 Solid Waste Management, Spokane, WA Litter/Zoning Control Receptionist 1992-1993 Spokane Regional Solid Waste Mgmt. Plan Room Librarian 1991-1993 EDUCATION

Community Colleges of Spokane AAS Degree, Administrative Office Management December 2021 Community Colleges of Spokane Career Transitions 2020 Winter Qtr. Community Colleges of Spokane AAS Degree, Library Technician 1987-1989 Community Colleges of Spokane Studied General Business Community Colleges of Spokane Studied Advertising Art

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