Tahmada King

Honolulu, HI

adq6a1@r.postjobfree.com

+1-503-***-****

To work as a technical support customer service representative, an atmosphere that utilizes tech skills, compassion for people, desire to make a difference impeccable work ethic. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Feild Technician

Absco Solutions - Beaverton, OR

November 2019 to January 2021

• IT operations and support

• Expert on Abs co specific application support including such systems as video surveillance, access control, intrusion, and Ethernet communicators.

• Obtained factory certification on Abs co supported systems.

• Provided on-site and remote IT customer support for system installations and integration requirements on-site and remotely utilizing SQL, Server, and IP networking skills.

• Support the field technicians with pre/job deployment of IT equipment. • Participate in the implementation and maintenance of IT products as directed.

• Troubleshoot IT-related issues for both hardware and software needs. • Interface with vendors to troubleshoot equipment, firmware, and software issues

• Executed many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close- out documentation, and on-going technical support etc.

• Work independently from clients homes with set ups and installs Delivery Driver/Warehouse

CED Greentech - Tigard, OR

April 2019 to October 2019

• Put each order is complete with shipping & receiving software

• Coordinate drivers.

• Sign for deliveries and examine, route and unpack incoming shipments, reject damaged items, record shortages, and work with Operations/Project Coordinators to rectify damages and shortages.

• Receive and processes defective products returned for replacement

• Manage outbound shipments, including preparation of paper work

• Ensure cost effective shipping & transportation. Operate lift trucks or hand trucks to convey, move or hoist materials to proper areas.

• Maintain inventory of shipping materials and supplies. Track various phases of product shipments. Machine Operator

TTM Technologies - Forest Grove, OR

June 2018 to March 2019

• Operating assembly machine

• Following written instructions for production

• Cleaning and deburring finished product

• Quality checking finished product

• Maintaining a clean and organized

Delivery Driver/Cook

SODEXO - Beaverton, OR

July 2015 to April 2018

• Delivering to multiple locations in company truck

• Prepare hot and cold foods per customer orders as required.

• Season and prepare food according to recipes and experience.

• Use ingredients according to recipes, using various kitchen utensils

• Portion, arrange, and garnish food, and serve food to patrons.

• Substitute for or assist other pantry employees during emergencies.

• Wash, peel, cut, and produce, meats and vegetables to utilized for cold

• Present food attractively on platters.

• Deliver completed catered orders in a timely manner

• Follow all safety rules and actively prevent accidents Customer Service Technician

Asurion - Las Vegas, NV

March 2013 to May 2015

• Supporting products across Windows, Android, Blackberry OS, Apple IOS, wireless technology, equipment and applications

• Knowledge in Apple iOS iPhone, iPad, iTouch, iPod Nano And Apple

• Adding/removing/downloading apps

• Changing and resetting customers Apple iOS to gain access to accounts

• Assisting customers with purchasing music, apps, games

• Troubleshooting apps, games, editing downloading transferring photos,contacts in iTunes using iCloud

• Transfer to tier 2 to further the resolution

• Consulting with tech leads

• Sending, replacing shipping out devices if test comes back defective Customer Service Representative

Stream Global Services - Beaverton, OR

September 2010 to March 2013

• Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems

• Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products

• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed

• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills

• Ensure service delivered to our customers meets contractual Key Performance Indicator Education

Some College in Computer Science

Mount Hood Community College Gresham - Gresham, OR 2011 to 2013

High school diploma in Business

Centennial High School - Gresham, OR

September 2006 to June 2010

Skills

• Computer Science

• Delivery Driver Experience

• Android

• Software Troubleshooting

• iOS

• Technical Support

• Network Support

• Help Desk

• Microsoft Windows

• Sales

• Field service

• Sales

• Field service

Contact this candidate