Service Representative Customer
Resume:
Tahmada King
Honolulu, HI
*************@*****.***
To work as a technical support customer service representative, an atmosphere that utilizes tech skills, compassion for people, desire to make a difference impeccable work ethic. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Feild Technician
Absco Solutions - Beaverton, OR
November 2019 to January 2021
• IT operations and support
• Expert on Abs co specific application support including such systems as video surveillance, access control, intrusion, and Ethernet communicators.
• Obtained factory certification on Abs co supported systems.
• Provided on-site and remote IT customer support for system installations and integration requirements on-site and remotely utilizing SQL, Server, and IP networking skills.
• Support the field technicians with pre/job deployment of IT equipment. • Participate in the implementation and maintenance of IT products as directed.
• Troubleshoot IT-related issues for both hardware and software needs. • Interface with vendors to troubleshoot equipment, firmware, and software issues
• Executed many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close- out documentation, and on-going technical support etc.
• Work independently from clients homes with set ups and installs Delivery Driver/Warehouse
CED Greentech - Tigard, OR
April 2019 to October 2019
• Put each order is complete with shipping & receiving software
• Coordinate drivers.
• Sign for deliveries and examine, route and unpack incoming shipments, reject damaged items, record shortages, and work with Operations/Project Coordinators to rectify damages and shortages.
• Receive and processes defective products returned for replacement
• Manage outbound shipments, including preparation of paper work
• Ensure cost effective shipping & transportation. Operate lift trucks or hand trucks to convey, move or hoist materials to proper areas.
• Maintain inventory of shipping materials and supplies. Track various phases of product shipments. Machine Operator
TTM Technologies - Forest Grove, OR
June 2018 to March 2019
• Operating assembly machine
• Following written instructions for production
• Cleaning and deburring finished product
• Quality checking finished product
• Maintaining a clean and organized
Delivery Driver/Cook
SODEXO - Beaverton, OR
July 2015 to April 2018
• Delivering to multiple locations in company truck
• Prepare hot and cold foods per customer orders as required.
• Season and prepare food according to recipes and experience.
• Use ingredients according to recipes, using various kitchen utensils
• Portion, arrange, and garnish food, and serve food to patrons.
• Substitute for or assist other pantry employees during emergencies.
• Wash, peel, cut, and produce, meats and vegetables to utilized for cold
• Present food attractively on platters.
• Deliver completed catered orders in a timely manner
• Follow all safety rules and actively prevent accidents Customer Service Technician
Asurion - Las Vegas, NV
March 2013 to May 2015
• Supporting products across Windows, Android, Blackberry OS, Apple IOS, wireless technology, equipment and applications
• Knowledge in Apple iOS iPhone, iPad, iTouch, iPod Nano And Apple
• Adding/removing/downloading apps
• Changing and resetting customers Apple iOS to gain access to accounts
• Assisting customers with purchasing music, apps, games
• Troubleshooting apps, games, editing downloading transferring photos,contacts in iTunes using iCloud
• Transfer to tier 2 to further the resolution
• Consulting with tech leads
• Sending, replacing shipping out devices if test comes back defective Customer Service Representative
Stream Global Services - Beaverton, OR
September 2010 to March 2013
• Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
• Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
• Ensure service delivered to our customers meets contractual Key Performance Indicator Education
Some College in Computer Science
Mount Hood Community College Gresham - Gresham, OR 2011 to 2013
High school diploma in Business
Centennial High School - Gresham, OR
September 2006 to June 2010
Skills
• Computer Science
• Delivery Driver Experience
• Android
• Software Troubleshooting
• iOS
• Technical Support
• Network Support
• Help Desk
• Microsoft Windows
• Sales
• Field service
• Sales
• Field service
Contact this candidate