Administrative Assistant Customer Service

Sharon Beauford

*** ******* ***. ***************, ** 22903

*********@*****.*** 434-***-****

Microsoft Office

Quickbooks

Interpersonal

Account Management

Cash handling

SKILLS &

PROFICIENCIES

Multifaceted individual with

experience in solving problems

creatively and using tact and

diplomacy to achieve win-win

outcomes. Additionally, a team player

comfortable in competitive, fast-

paced environments. Effective in

handling direct customer inquiries,

implementing customer service

policies and executing financial

responsibilities.

PROFESSIONAL

SUMMARY

Capitalizes on upsell opportunities by

suggesting best-fit offerings from available

company products and services.

Collaborates with various department team

members to stay current on inventory levels,

complete accurate orders, and resolve item

issues.

Collects customer feedback and makes

process changes to exceed customer

satisfaction goals.

Developed and updated spreadsheets and

electronic databases to track, analyze and

report on performance and sales data.

Handled client correspondence and tracked

records to foster office efficiency.

Scheduled and coordinated office meetings

and client appointments for staff teams.

Purchased $90,000.00 to $150,000.00 or

more every month in computer equipment,

software and supplies for installations of

company software in hospital, private

doctor’s office and clinics.

Created detailed expense reports and

requests for capital expenditures.

Maintained and reviewed computerized

records of items purchased and costs

associated with purchases.

Lowes Home Improvement

Customer Operations Advisor

September 2015 to Present

Express Employment Professionals & Temp

Svcs.

Administrative Assistant

November 2015 to April 2016

ARELE Informatics Medical Automation Syst.

Administrative Assistant / Purchaser

April 2000 to September 2012

WORK EXPERIENCE

Accounting Certificate I

Norfolk State University

Strayer University

2016- Present

Business Administration

Piedmont Virginia Community College (2015)

EDUCATIONAL BACKGROUND

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