Data Entry Office Assistant

THERESA E BURGIN

*** ** **** ** #***

Pompano Beach, Fla 33064

Phone: 954-***-****

**************@*****.***

Objective: To be a team player of a fast paced growing office that will allow me to grow professionally, while being able to utilize my strong organizational, educational, and exceptional people skills.

Employment History

Elite Carpet Workroom 06-2018-Current

Office assistant

General office Duties

Estimates

Customer service

Handling incoming and outgoing emails for clients

Scheduling jobs / dispatching jobs

Yellow Cab Supervisor

03/2013 - Current

Supervises Call Takers

Assist Drivers

Handles complaints

Data Entry

General office

Heavy volume of incoming calls

Subway Manager 10/2006 - 01/2013

Tom Thumb Food Stores, Inc. / Subway Homestead, FL

• Completes and posts the staff work schedules.

• Maintains business records. Analyzes business records to increase sales.

• Communicate change, or food preparations, formulas, standards, etc to staff.

• Supports local and national marketing initiatives.

• Ensures that all local and national health and food safety codes are maintained and company safety and security policies are followed.

• Recruits, rewards, and terminates staff as needed.

• Identifies and contacts prospective customers to promote sales.

• Plans special events and promotions.

• Inventory and ordering as needed.

HHA /CNA 06/2008 - 06/2009

Ms. Maxine Kulpa Florida City, FL

• Assisted patient with all needs.

• Taking her to Doctors Apt.'s

• Whatever she requested for me to do.

Data Entry Supervisor / Call Center Rep 06/2000 - 09/2006

American Check Management Miami, FL

• Data Entry, Research, Created Negative files, identified fraud accounts.

• Educated clients on policies and procedures.

• Created department procedures and guidelines.

• Set up and increased Credit Limits.

• A/R and A/P, Issued Credits To our clients and customers.

• Authorization Rep., Customer Service, and General Office.

• Answered Heavy amount of inbound call volume, verified customers info., and issued authorization numbers or denial numbers.

• Trained New employee's on company's data base.

Education: High School Diploma. Miami Southridge Sr. High School. 06/1991

Certifications: HHA / CAN. Jackson Training Center. 06/2007 07/2010

Additional Information: I am a self starter, with excellent communication skills, Highly motivated, excellent organization skills, Bilingual in English and Spanish, Proficient in word Perfect, Excel, Quick Books, and Experienced in medical field in billing and filing insurance claims. Auto Data Direct.

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