Customer Service Pharmacy

JENNIFER LEWIS

Joelton, TN ***** 615-***-**** **********@*****.***

SUMMARY

Driven professional with 22-year history of high-quality quality care to patients. Capable, dedicated, and passionate data-oriented pharmacist looking for a new opportunity to oversee a team through teamwork, clear communication, and extensive pharmaceutical knowledge. Skilled in managing drug and medical inventories, advising and educating patients, and staff development and training. Demonstrated success in devising strategies to enhance organizational performance and patient outcomes. Well-organized, efficient, and diligent about preventing errors. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Looking for remote opportunities to give myself a better work/home balance. SKILLS

Regulatory requirements

Metrics Analysis

Quality assurance controls

Personnel management

Patient safety

Records maintenance

Healthcare delivery

Health information systems

Medication ordering

Conflict resolution

Staff supervision

Schedule management

Patient relations

Employee retention strategies

Dispensing medicines

Controlled drug logging

Recall monitoring

Inventory maintenance

Team Player

Drug interaction understanding

Interpreting orders

Calculating doses

Compounding abilities

Supervising technicians

Administering vaccines

Employee training

Supply ordering

Microsoft Office

Safety awareness

Proper storage understanding

Loss prevention

Quality assurance standards

Resolving complaints

Medication dispensing

Insurance Verification

Flexible

FDA, DEA compliance

Board of Pharmacy compliance

EXPERIENCE

05/2010 to Current Pharmacy Manager

Kroger Pharmacy Madison, TN

Oversaw work activities, performance and service quality of pharmacy staff.

Managed weekly schedules and requests for leave.

Assessed safety procedures and federal regulations to maintain pharmacy compliance.

Recommended over-the-counter medications for patients after assessing symptoms.

Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.

Mentored pharmacy technicians and interns, providing insight and answering questions regarding company procedures and protocols.

Oversaw drug preparation and distribution activities to provide safe, efficient care for patients.

Monitored medication inventory levels and kept detailed documentation in company software.

Communicated with physicians and providers to prevent harmful drug reactions, therapy duplications and allergic reactions.

Provided consultations to patients to explain directions for prescription use.

Provided excellent customer service by assisting customers with medical- related issues and providing healthcare counseling.

Compounded, packaged, labeled and dispensed medications.

Filled as many as 2500 prescriptions every week.

Researched customer health insurance plans to provide prescription authorization and efficient patient care.

Promoted health and well-being of patients by administering immunizations.

Checked prescriptions for appropriate dosage, drug interactions or allergies and proper contents and labeling before dispensing medications.

Preserved state and federal record keeping for legend drugs and controlled substances.

Advised and consulted with patients on potential side effects, drug interactions, storage requirements, and directions for use.

Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.

Supervised 7 pharmacy technicians, interns and support staff while on duty.

Collaborated closely with healthcare professionals to monitor and assess quality and effectiveness of drugs or drug regimens.

Administered vaccines to immunize patients against communicable diseases.

Analyzed prescribing trends to monitor patient compliance and prevent excessive usage.

Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.

Increased focus on pharmacy's encompassing health services by administering immunizations and delivering patient MTM services using Outcomes and MIrixa Platforms.

Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.

06/2005 to 05/2010 Assistant Pharmacy Manager

Kroger Pharmacy Nashville, TN

12/1999 to 06/2005 Pharmacy Intern

Kroger Pharmacy Nashville, Tennessee

EDUCATION AND TRAINING

05/2005 Doctorate of Pharmacy: Pharmacy

University of Tennessee College of Pharmacy Memphis, TN 05/2001 Bachelor of Science: Major- Chemistry Minor- Biology Austin Peay State University Clarksville, TN

05/1997 High School Diploma

Hume - Fogg High School Nashville, TN

CERTIFICATES

Good Clinical Practice (03/2022-03/2025)

NIDA Clinical Trials Network Certificate of Completion REFERENCES AVAILABLE UPON REQUEST

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