Customer Service Call Center
Resume:
Susana Garcia
EL Paso Texas ****4
OBJECTIVE- Envisioning for a position in the business field where I can contribute my experience and knowledge.
EXPERIENCE:
ICICLES SEAFOOD’S 07/01/19 – 09/14/19 4019 Avenue Seattle, WA 9819. Sea food processor at Larson Bay Island. Worked on salmon processing for distribution, Worked in the Mess Hall helping prepare foods for employees. Stocking and cleaning up trays dishes and tables and all that needed to prepare for the next meal. Working 12 hour shifts or more if needed 7 days a week, Worked, in Housekeeping cleaning and stocking restrooms showers and employees housing and did clean up where ever needed. Worked 7 days and week 12 hour shifts or more if needed.
ICICLES SEAFOOD’S 12/19/18- 05/03/19 4019 21st Avenue Seattle, WA 98199. Based in Unalaska living out in the bearing sea. Sea food processor living and working on the Gordon Jenson floating processing Vessel for Cod Season 16 hour shifts 7 days a week worked in by Products on sorting table, Sorting Roe and Milt picking best grade product for preparation of packaging and distribution worked Scales weighing and packaging Row and Milt for preparation of freezing and distribution. Work Herring Season worked in by Catch sorting all by catch and picking best graded fish for distribution 14 Days straight 16 to 20 hour shifts.
ICICLES SEAFOOD’S 01/19/18 – 05/13/18 4019 21st Avenue Seattle, WA 98199 base out of onalaska living out in the bearing sea. Cod season on The RMT Floating vessel worked 14 and 12 hour shifts 7 days a week. Grading Cod for and case up. Break food girl. Worked on Sorting table with Roe and Milt in preparation for packaging and distribution Worked gutting line. Transfer to the Vessel Gordon Jensen on 03/03/18 Worked on the Sorting table, Grading Fish and Panning fish for the freezer. Worked Herring season on the by catch sorting all best graded fish for preparation of packaging and destitution.
ICICLES SEAFOOD’S 07/01/16 - 08/13/16 4019 21st Avenue Seattle, WA 98199 base out of Larsen Bay island. Worked 12 to 14 hours shifts 7 days a week. Processing fish, in the fish house. Promoted to lead in Cannery testing temp and documentation of all cans going to ovens. Temp and time and amounts dates and codes. Work on the fillet line and sorting lines with Roe and Milt as needed and worked with housekeeping as needed and filled in stock room as needed.
Conifer Pre-Registration Caller 07/23/2012 - 06/05/2015 4150 pinnacle suite 200 El Paso Texas Call Center Pre registering Patients prior to their hospital appointments. Calling patients on a dialer outgoing and incoming calls. The purpose of collecting all demographics and insurance information educating patients of their financial responsibility for the financial clearance. Collecting patient’s responsibility or set up payment plan options.
Conifer Remote Pre-Financial Counselor 08/10/08 - 04/13/09 240 Internet Blvd #110 Frisco Texas Calling Patients to go over patients Liabilities. Calling on a Dialer set to call Patients with upcoming appointments and patient liability due to the facilities. For all conifer facilities in the United States. Taking incoming calls from patients with questions or concerns regarding the appointments and collecting patient copays deductibles and coinsurances.
Conifer Insurance Verification Representative Remote 03/09/07 - 08/09/07 Verified Patient Insurance eligibility and benefits. Coordinating with insurance providers and departments to obtain referrals and Pre-authorizations. Updated demographics in order to support financial clearance. Prompted to Pre Financial Counselor Remote, Calling Patients on a call system incoming and outing to patients with scheduled appointments going over financials, collecting patients liabilities or setting up payment plan. Verification of all demographics. Prior to appointment.
Tenet Credit Resolutions Customer Service Third Party Collector 03/13/06 03/08/07 Auditing accounts with credit balances, using contracts provided by the facilities and explanation of payments on accounts and correcting contractual adjustments. Correcting payments and Prepare paper work for refunds to the insurances and patients. Appealing claims via phone, fax or electronically resubmitting claims with proper corrections or with needed documents for reimbursements. To beat timely filing dead lines.
Orthopedic Surgeons Associates Insurance Collector 03/01/2003 03/10/06 4646 N Mesa El Paso, Texas working off aging reports on all account’s pending payments contacting the insurances. Rebilling claims or appealing by phone. Checking contractual adjustments for proper reimbursement. Providing all documents for reimbursement. Worked on all commercial insurance and workers compensation accounts, Texas and New Mexico Medicaid’s.
Education
EL Paso Community Collage 12/2009 08/2011
Surgical Technician 1 year credits
University of Phoenix Santa Teresa New Mexico BSHS 12/2002 12/2003. 1 year credits
Working on my Bachelor in Human Services
Western Technical Institute El Paso Texas 11/1997 Graduated
Certification / Health Claims Examiner /Medical Records Coder
Computer Career Center El Paso Texas 08/1990 Graduated
Certification Computer Software programs
High School Woodrow Wilson High Graduated 1980
Los Angeles California
Skills
Stellar Customer Service
Phone Pro Customer Service
Analysis and Resolution Expert Processor Knowledge Solid Business Knowledge Collections /Medical Claims / Appeals
ICD9 /CPT Coding
Bilingual Spanish and English
Patient and Confident with Positive Magnetic Attitude Self Starter Dependability and A countable.
Extreme Experience in Fish Industry. Fish Processor Fish Grader Sorter and expert on the Scales. Promoted to Lead in Ovens Department keeping critical records of amounts of cans, times and temperatures and dates of processing. Recording of all production processed in Cannery ovens.
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