Customer Service Rep.

BARBARA HASHAGEN

**** ********* ** **** ***** NC 27265 · 336-***-****

********@*****.*** · www.linkedin.com/in/barbara-hashagen-244aab1b0 ·

EXPERIENCE

March 2022-

Remote Customer Service., NexRep

Answer phones, help customers with Priceline reservations and issues to be resolved. Help customers with refunds and help with any modification they need done to their reservation. Use Microsoft Office to find resources to help with customer requests, escalate case and customer when necessary. Transfer calls to Hotel Sales, Flight Support and Sister Partners as needed. Document data on the case while speaking to the customer and finish documenting data when issue is resolved. Ensured customers information is kept private, verified each caller to make sure it is the account holder calling.

JULY 2021-NOVEMBER 2021

REMOTE CUSTOMER SERVICE REP., ADECCO (ACCENTURE)

Answer phones, help claimants with unemployment claim issues and help claimant with weekly certification. Report all fraudulent claims to the fraud department. Write out case notes for all claims worked on and log all calls.

OCTOBER 2019-JANUARY 2020

CUSTOMER SERVICE ASSOC., HONEYBAKED HAM CO. AND CAFE

Greet Guests and answer all guests questions, Take guests order at point of sale and receive payment for guest order. Prepare order and serve order to guest. Perform end of shift cleaning and closing procedure.

October 2018-April 2019

Sales and Service Lead, B. Good Restaurant

Greet guests, take guests order at point of sale. Interact with all guests. Kept lobby and restrooms clean and sanitized. Stocked all condiments, eating utensils, cups, lids, straws and napkins. Kept drink coolers stocked. Ordered supplies as needed.

May 2016-July 2017

Customer Service Assoc., Walmart

Performed customers returns at Service Desk, performed sending and receiving money transfers, assisted customers with any shopping needs and checked out customers at point of sale. Kept Service Desk clean and safe to prevent any injuries. Brought undamaged returns back to sales floor and damaged returns to claims department. Cash register closing procedures at the end of each shift.

April 2011-November 2014

Receptionist, Steve’s Sure Clean

Called customers to schedule jobs, recommended new products to customers, handled customer complaints, followed up with customers to ensure customer satisfaction with job done. Filed finished job invoices, prepared daily bank deposits.

EDUCATION

JUNE 1982

HIGH SCHOOL DIPLOMA, EAST ISLIP HIGH SCHOOL

Received award for Most Improved in Office Practice, was Student Secretary for Math Department.

SKILLS

Customer Service

Phone Etiquette (4 Years)

Basic Computer Skills (4 Years)

Front Desk

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