Staff Coordinator Service Representative
Resume:
Angela Howard
Las Vegas, NV 89166
*************@*****.***
OBJECTIVE:
To obtain gainful employment with a company that offers a positive atmosphere to learn and implement my knowledge along with new skills and technology for betterment of myself and the company.
WORK EXPERIENCE
Anthem Healthcare Remote
Customer Service Representative. January 2019- Present
Proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
Guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails
St. Bernard Parish Hospital/Ochsner, Chalmette, LA
Certified Pharmacy Tech July 2012- December 2018
Prepack bulk medicines, fill prescriptions with prescribed medications, and type and affix labels.
Clean and help maintain equipment or work areas and sterilize glassware, according to prescribed methods.
Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages.
Seaside Behavioral Center, New Orleans, LA
Billing Clerk/Medical Staff Coordinator, May 2016-January 2018
Medical Coding & Billing Clerk
Maintains work operations by following policies and procedures; reporting compliance issues.
Maintaining quality results by following standards.
Handling administrative duties within the medical office.
Billing charges and credits for Psychiatric Unit
Physician Payroll
Keeping track of daily round on the physicians and making sure that times sheets are correct for payment.
Staff Coordinator/Credentialing Specialist
Oversee all staffing needs and operations of the company
Support candidate screening and hiring processes
Facilitate procedures after hiring regarding employee relocation, legal documents etc.
Assist in preparation and execution of orientation and training plans
Develop work schedules by allocating employees in shifts and positions
Assume responsibility for timekeeping and time off requests
Collaborate with payroll to ensure correct employee compensation
Tracking all credentialing activities, including insurance enrollment, licenses, DEA, professional liability and recredentialing.
Tracking status and securing information and claims for malpractice.
Prepare and submit reports on staffing operations
Human Resource Generalist
Preparing or updating employment records related to hiring, transferring, promoting, and terminating. Explaining human resources policies, procedures, laws, and standards to new and existing employees
Ensuring new hire paperwork is completed and processed
Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.
Addressing any employment relations issues, such as work complaints and harassment allegations
Processing all personnel action forms and ensuring proper approval
Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference check.
CrossRoad Louisiana, New Orleans,LA
Assistant Group Home Manager and Billing clerk August 2009 - July 2012
This position is responsible for providing guidance and supervision of staff and residents and ensuring compliance with agency, State, and Federal guidelines for a six bed neighborhood group home for adults with developmental disabilities.
Responsible for Petty Cash
Train and assist with maintaining facility in a clean and orderly manner.
Provide transportation for consumers as needed
Catholic Charity, New Orleans, LA
Case Manager February 2006 - June 2009
Interview patients or their representatives to identify problems relating to care.
Maintain knowledge of community services and resources available to patients.
Refer patients to appropriate health care services or resources.
Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
Ensure that all documents submitted on behalf of the clients are secure according to HIPPA.
EDUCATION
Argosy University, Phoenix, AZ
Master of Science, March 2015, Healthcare Service Management (G.P.A.: 3.69)
Southern University of New Orleans, New Orleans, LA
Bachelor of Arts, May 2004, General Studies, Minor: Business Administration (G.P.A.:3.0)
Nunez Community College, Chalmette, LA
Associate of Arts, May 2002, General Studies, Minor: Early Childhood Education/Business
Phoenix High School, Phoenix,LA
High School Diploma, May 1983
ADDITIONAL SKILLS
Staffing management ability
Staff training and development.
CPT/ICD10 Training
Medik Solution
Excel/Powerpoint
CPR Certified
Paycor Payroll
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