Customer Service Representative
Resume:
Tamika Knight
Augusta, GA **909
*************@*****.***
Objective: To find a career with a company where I can utilize my skills in Customer Service to promote a better Customer experience.
Customer Service-Independent Contractor
Omni Interactions, Inc.
November 2021 to Present
Answering incoming calls from business owners assisting with technical issues of their online Quickbooks account.
Prioritizing hours and maintaining a schedule that meets the requirements for the position.
Following protocols and using knowledge bases to assist customers properly and thoroughly.
Uses Glance sessions to remotely assist customers if needed.
Customer Service Representative
Sitel - Augusta, GA
November 2020 to August 2021
Answer incoming calls from policyholders to assist with policy coverage for automobiles.
Effectively assisted customers in over 41 states on billing, questions on reasons for policy changes from underwriting, processed payments, and effectively handled objections to upsell policies for renters and special lines.
Constantly and consistently met goals for utilizing proper protocol for progressive.
Customer Service Representative
URBN - Augusta, GA
December 2019 to November 2020
Receives inbound calls, chats, and emails to assist customers with order issues., place orders, and inform customers of delivery schedules
Analyzes customer situations to find proper solutions to resolve customer escalations
120+ calls, chats, and emails on a consistent basis
Uses time management in Avaya system to follow protocol for dispositioning cases, notating customer cases, and following schedules.
Customer Service Representative
On-Brand - Savannah, GA
March 2018 to February 2019
Assisted customers via outbound/ inbound calling with different insurance options on furnishings
Handled 120+ calls daily, interacting with customers in a polite, courteous, and informative manner.
Handled fast-paced call volumes using dialer systems by multi-tasking, and following protocol for time management
Correctly assisted irate callers by staying calm and in control of situations to find proper resolutions
Improved Customer Service by being knowledgeable, having a strong work ethic, and communicating correct information.
Trace Staffing - Savannah, GA
April 2016 to June 2018
Properly served and cleared high- end events for over 500 people.
Assisted with setup and breakdown of events
Correctly dressed tables with proper linen, plates, and silverware
Analyzed and followed chart setups to better accommodate guests
Used sanitary practices to adhere to standards
Used customer service skills to properly inform guests and produce results for more efficient service.
Front Desk/PBX
Bohemian Hotel - Savannah, GA
January 2017 to April 2018
Assisted Guest with proper Check- in and Check- Out
Used Opera systems to assist guests with mobile check-ins, Check-outs and assisted with information on tours, directions, and made reservations for dining
Administered quality service to adhere to company standards
Processed payments, generated keys, made corrections as necessary to guest accounts
Created spreadsheets to assist housekeepers with room vacancies and stayovers to accommodate guests more efficiently
Education
Master's degree in MPA
Strayer University-Georgia - Savannah, GA
September 2021 to Present
Bachelors in Business Administration
Strayer University-Georgia - Savannah, GA
December 2019 to September 2021
Associate degree in Business Administration
Virginia College - Savannah, GA
January 2016 to December 2017
Certificate in Business Office Specialist
Virginia College - Savannah, GA
April 2016 to January 2017
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