Clemson University Implementation Consultant

DR. KORY C. EPPS

Human Resources/SaaS Implementation

Consultant

**** ******* *****

Raleigh, NC 27610

Mobile 919-***-****

Email *********@*****.***

Function and Specialization

Kory works in advisory services (management

consulting), specifically, Workday SaaS

implementation, business process redesign and

transformation, as well as program and project

management.

Additional project work includes leadership and

onboarding program design, various I&D

initiatives, as well as quality assurance related

projects.

Skills

■ Executive Presentation development &

delivery

■ Relationship building

■ Nuanced problem solving

■ Policy design & implementation

■ Project management & business

analysis

■ Data management & analysis

■ HRIS & benefit plan design,

development, configuration, testing, &

administration

Representative Clients Industry

■ Education

■ Health Care

■ Financial Services

■ Biopharmaceutical

■ Biotechnology

■ Agri-business

■ Insurance

■ Defense

Projects

■ Various SaaS Implementations

■ Workday Implementation & Post-

Production Enhancements (HRIS)

■ Consulting Inclusion & Diversity Initiative

■ COVID Re-Entry Strategy

Initiative

■ Corporate Facilitator

■ Onboarding Initiative

■ Quality Assurance Initiative

■ Women's Wellness Initiative

■ Consulting Leadership Initiative

Professional Memberships

■ Sigma Beta Delta International

Honor Society for Business,

Management, & Administration

Education, Licenses & Certifications

■ Argosy University, Doctorate,

Business Administration (Management)

Background

Kory develops strategies that embrace employee diversity, equity, and inclusion within an organization. She is passionate about enhancing employee growth and development via both traditional and non-traditional methods. A decisive leader driven to optimize processes and streamline operations for team efficiency, she employs an analytical and flexible approach to solving problems.

Kory’s overall experience includes strategy, business process modeling, change management, project coordination and management, business analysis, as well as corporate facilitation/training and post-secondary education instruction. She brings almost 20 years of consulting experience, ten as a Workday consultant engaging in the delivery of industry leading SaaS solutions.

The breadth of her experience is in human resources which includes benefits and payroll design, administration, and systems implementation consulting. Kory’s involvement with the HR function includes writing technical and functional documents, business processes redesign, evaluating risks and control, and many other generalist related activities. In addition, Kory has spent a significant part of her career designing, developing, and delivering end-user, in-house and client specific training. Professional and industry experience

As a Human Resources/SaaS implementation consultant specializing in Workday, Kory has led and supported multiple successful implementations for education, finance, bioscience, utility, healthcare, and manufacturing clients. Kory’s diverse background and ability to ask the right question at the right time has helped her to tease out complex requirements quickly. Her ability to learn and apply that new knowledge rapidly defines her with the successful fulfillment roles across various client service lines in audit, risk, and control, vendor selection, Workday assessment, training design and delivery, and program design. Kory has a proven track record in:

Leveraging comprehensive knowledge of HR concepts and leading practices across more than 25 client projects over the last nine years utilizing various service delivery models for client delivery.

Providing nuanced guidance to organizations and their client stakeholders to resolve conflicts, using robust problem-solving and interpersonal skills.

Acting as a strategic advisor to client functional and leadership teams, guiding alignment of functional strategy with project guiding principles and organizational goals.

Developing and deepening relationships with new and existing clients, peers, and leadership allowing a transition into the role of trusted advisor.

Collaborating with pertinent leadership to brief about issues while acting with minimal direction in self-directed capacities to resolve issues and implement mitigation strategies.

Delivering a high level of service to clients to both maintain and extend relationships for future business opportunities.

Researching issues and making quick decisions to achieve efficient and effective resolutions.

Cultivating collaborative culture and mentoring junior staff.

Eliciting stakeholder requirements, developing initial scope, and executing upon defined scope while managing schedules, client service, and project planning.

DR. KORY C. EPPS

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■ Clemson University, Masters, Human

Resource Development (Training &

Instructional Design)

■ Clemson University, B.S., Marketing

■ Wake Technical Community College,

Certificate, Online Adjunct Instructor

■ Frederick Community College,

Certificate, Online Adjunct Instructor

■ Wake Technical Community College,

Certificate, Project Management

Professional

■ Wake Technical Community College,

Certificate, SAS Base Programming

■ North Carolina State University,

Microsoft Project

■ North Carolina State University,

Microsoft Visio

■ Workday HCM

■ Workday Benefits

■ Workday Learning

■ Workday Absence

■ Workday Time Tracking

■ EAP Professional (In Progress)

Volunteer Engagements

■ NC Center for Non-Profits small

business advisor

■ Taproot Foundation nonprofit advisor

■ Project Upcycled & Body Force

Boxing & Fitness Gym in collaboration

with the KPMG

Providing the PMO with what they need to be successful from workstream including: generating status reports detailing key information, producing work/decision papers, and developing presentations. Consulting Inclusion & Diversity Initiative

With Kory’s interest in Diversity, she engaged when the opportunity arose and has contributed as such:

Lead of the Consulting I&D Seek to Understand Quantitative Analysis Workstream Lead responsible for the extraction and presentation of actionable I&D insights to leadership

Collaborating across all levels, including with firm leadership, to creatively navigate sensitive employee data concerns subsequently unblocking parallel I&D workstreams

Defining workstream goals and objectives that align with client organizations’ I&D strategic initiatives.

Paycheck Protection Program Loan Reviewer/Processor With Kory’s commitment to doing what’s right, never stop learning, and do what matters, she has contributed as such:

Facilitating the loan underwriting process via review of financial documents

(e.g., tax filings, payroll reports), data analysis, and work queue management.

Recommending Small Business Administration loan funding approval or denial for applicant based on financial information analyzed and its compliance with rapidly changing CARES Act (PPP Loan) legislation. COVID Office Return: Re-Entry Strategy Initiative

With Kory’s commitment to doing what’s right, thinking and acting boldly, and doing what matters, she has contributed as such:

Employing research and quantitative analysis skills to support the Restarting America initiative, client’s overarching commitment to helping businesses, including the client, manage and transition through the current pandemic into a state of operational readiness.

Employing a risk-based framework to support “getting back to work”, returning to the office and client's site.

Eliciting community threat level information from local health departments, state regulators, and the Center for Disease Control as well as perceived threat level of the client, the client’s clients, and client competitors based on employee sentiment survey data.

Corporate Business School Facilitator

With Kory’s dedication to lifelong learning, she volunteered for this role and has contributed as such:

Effectively communicating with internal clients drawing upon leadership experience, business knowledge and consulting insights to both understand learning objectives and align learning solutions.

Individually or co-facilitating delivery of business programs for high priority course content within the business school’s core content library.

Facilitating and successfully blending relevant insights, illustrations and examples across the high priority areas of expertise in order to meet the learning objectives.

DR. KORY C. EPPS

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Consulting Leadership Forum Program Designer & Facilitator With Kory’s interest in leadership, growth, and development, she has contributed as such:

Co-leading the effort to pilot a Consulting Leadership program that challenges consultants to take responsibility for recognizing individual potential and displaying the courage required to foster that potential. Workday Onboarding Initiative

With Kory’s desire to ensure a positive employee experience, never stop learning and improving, and thinking and acting boldly, she has contributed as such:

Designing and developing Workday Onboarding Program Structure which has been woven into the client Onboarding delivery model for Enterprise Solution Workday Consultants.

Developing communications, toolkits, reports, and soft skill and functional domain videos to serve internal and external needs of existing, transfer, & newly onboarded Workday consultants.

Project Managing the Workday Consultant Content Library taxonomy, content creation, editing tool management, and rollout to the consulting practice.

Facilitating discussions that deliver insights and recommendations to extend program design, identify resource requirements, and delivery timeline for a dedicated vs. volunteer team.

Workday Quality Assurance Initiative

With Kory’s strong interest in data analysis and commitment to delivering the best to client customers, she has contributed as such:

Defining new roles, redesign existing tool, and co-developing learning material to incorporate function into the delivery framework.

Collaborating with Management, Director, & Partner level leadership to develop a strategy that ensures project delivery standards are met and exceeded on every implementation project delivered by the Workday team. Workday Women's Wellness Initiative

With Kory’s interest in diversity and inclusion and commitment to respect others and draw strength from our differences, she has contributed as such:

Co-leading the effort to create an environment for women in the Workday ecosystem that improves employee well-being by promoting better sleep, reducing stress & anxiety, developing more mindfulness, and creating awareness about resources available to support these efforts.

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