Support Agent Customer Service

CARMEN ALICIA GUTIERREZ

**** *. ****** ****** **. APT.315 /

******************@*****.*** / MOBILE: 480-***-**** OBJECTIVE

Individual seeking an Online LIVE Customer Support Agent at Home position with REBEL HORIZON MARKETING. I am bringing a strong customer service background, strong attention to detail, and the ability to work independently and as a reliable team member.

SKILLS

Bilingual / Microsoft Word / Internet Web Skills / Excel and Outlook Express / Web Design and business page building

EDUCATION

Bachelors of Arts, Media Arts and Animation, The Art Institute of Phoenix, Phoenix, Arizona, 2002

Associate of Science, Computer Animation, The Art Institute of Phoenix, Phoenix, Arizona, 2000

MACY'S RETAIL

Sales Associate

02/2022 - Present

• Meet and greet customers daily and attend to them as needed

• Operate cash register for returns and sale reasons

• Assist management with restocking and re-organizing products

• Clean up, organize clothing racks, and return section

• Assist with re-ticketing and pricing items

• Maintain necessary knowledge with store policies

[ CUSTOMER SERVICE & HIGH TOUCH SANITIZER ]

11/2001 – 02/2022

• Meet and greet customers providing guidance or direction within the store

• Sanitize high touch areas of traffic to provide health and safety to every individual

• Re-stock cleaning items and keep record for management pre-order COMTRANS

Non-Emergency Driver

11/2019 – 07/2021

• Maintained a safe and responsible transportation for clients

• Helped load and unload handicapped clients as well as their medical devices as necessary

• Obtained vehicle in accordance for daily car inspection

• Report daily route mileage/time

• Communicate daily with dispatch to provide accurate and excellent time of arrival for each customer’s appointment

FAITH BASED VOLUNTEER PHOENIX DREAM CENTER

Office Support

03/2016 – 12/2018

• Served as a hostess

• Handled front desk office

• Background Screening

• Answer and make follow up calls to inquiries

• Update sign in sheet to database directory

• Assist in media projects

• Life coached & served family communities in outreach groups

• Prepare and follow up on volunteer application process including but not limited to: file, copy, fax & mail

GENERAL DYNAMICS, INFORMATION TECHNOLOGY

FSAIC Customer Service Representative

04/2002-09/2014

• Assist high call volume callers to Educate and guide with Federal Student Aid processing. Utilize the tools and resources

• Provide knowledgeable responses to telephone inquiries in a courteous and professional manner

• Maintain a current understanding of the processing procedures to respond to numerous phone inquiries

• Adhere to the Privacy Act as it relates to the confidentiality of information released.

• Continually look for and suggest process improvements, which will benefit General Dynamics and our customer

• Maintain up-to-date knowledge of Federal regulations and policies as they apply to student financial aid

• Report problems that occur and assist with the resolution.

• Utilize databases and written material to look up and provide information to telephone inquiries

• Maintain appropriate documentation

[ACTING CUSTOMER SERVICE REPRESENTATIVE II [SENIOR REP.] 02/2007-08/2007

• Assisted Lead Staff in taking Super Queue calls with internal Customer Service

(Representatives Also reported to Management regarding questions and problems)

• Responded to supervisory, Congressional, or other priority telephone calls courteously and professionally

• Responsible for productivity, quality, and timeliness of work in the completion of department tasks and goals

• Provided leadership and guidance in all processing activities to Front End Business Integration (General Dynamics) staff

• Proofread documents for grammatical correctness and adherence to standards and formats

• Assist in the design, development, and delivery of new or temporary employee training and maintaining department records.

• Assist in the design, development and writing of General Dynamic’s area processing procedures and maintain department records

• Frequent internal contacts with the Call Center Supervisors, Customer Service Manager, Operations Representatives, Customer Service Representatives, and Department of Education personnel

Contact this candidate