Customer Service Representative
Resume:
JaRhonda Powell
Kansas City, MO *****
**********@*****.***
Experienced customer–oriented professional with strong multi-tasking skills and ability to efficiently prioritize task.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Tuscan Services - Kansas City, MO
February 2022 to May 2022
• Handled incoming calls or inquiries from prospective customers or clients.
• Assisted customers effectively by solving customer disputes.
• Provided customers additional information and/or explained services.
• Discussed products offered and ensured customer satisfaction. Front Desk Agent
Days Inn - Kirksville, MO
June 2021 to January 2022
• Processed all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to Accounting specifications.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
Night Auditor
Baymont by Wyndham - Kirksville, MO
May 2021 to January 2022
• Responsible for greeting guests and checking them in thoroughly and answering any questions.
• Responsible for closing out the financial books of the hotel at the end of each business day.
• Assisted in organizing facilities services to take care of customer issues as quickly as possible. CSR II
Centrinex, LLC - Lenexa, KS
April 2020 to March 2021
• Provided customer service support using different channels, such as phone, text, live chat and email
• Listened to customer needs and offering thoughtful, helpful solutions
• Created a satisfactory customer experience
• Documented and responded to tickets and requests for support
• Worked with the manager and team to meet customer goals Education
Associate in Arts (AA) in Psychology
Moberly Area Community College - Columbia, MO
August 2010 to May 2012
Skills
• Customer support (6 years)
• Communication skills (6 years)
• Problem management (7 years)
• Time management (10+ years)
• Stress management (10+ years)
• Help Desk
• Operating Systems
• Change Management
• Live Chat
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