Tomekia Kollock

*** ******* ***** *****

Cary, North Carolina 27519

919-***-****

adq60k@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Highly focused and results-oriented in supporting complex, deadline driven operations, able to identify goals and priorities and resolve in initial stages.

Excellent organizational and time management skills.

Demonstrated ability to provide comprehensive support for top-level staff and clients while effectively maintaining all essential job duties.

PROFESSIONAL EXPERIENCE

North Carolina Education Assistance Authority (NCSEAA)

Higher Education Program Assistant Research Triangle Park, NC June 2005-Present

Process the return of funds from both higher education institutions and K12 nonpublic schools.

Code incoming mail for GTO department in Content Manager scanning system and assign appropriate program attributes.

Export documents via File Repository and Audit Reports according to FISMA regulations

Log into ACD Phone line as primary contact for callers and inquiries.

Communicate with general public, students, parents, and college officials regarding applications and status

Verify accuracy of Promissory Notes and post to student’s account.

The Fresh Market

Part-time Cashier Cary, NC June 2019-Present

Greet customers entering the store.

Scan and bag groceries.

Performed debit, cash and credit transactions.

Provide customer exchanges and returns.

Train new employees.

Maintain clean and arrange checkout area of grocery store.

Return unpurchased items to appropriate location and organize stocked shelves.

Cover short staffed shifts.

Harnett Production Enterprises Lillington, NC December 2003-May 2005

Administrative Assistant

Handled sensitive and confidential information, especially with regard to the processing, reporting, and management of payroll information.

Answered a six-line phone switchboard system routing calls to appropriate personnel.

Keyed payroll information for over 60 clients ensuring accuracy with time sheet reports.

Prepared new hire orientation packets for new employees.

Keyed new employee data into HRIS database.

Supported program coordinators with the generation, administration, and creation of reports, general correspondence, filing systems, and forms management.

Assembled new client medical charts.

Arranged van transportation pick-up points for new and existing clients.

Printed monthly attendance and client productivity reports for staffing with VR counselors.

Prepared shipping invoices for delivery.

Monitored office supply inventories.

Monarch Services (IBM) Durham, NC October 2001-April 2003

Administrative Assistant

Prepared meeting materials for executive-level staff.

Scheduled and maintained calendars of managers; including external vendors and contractors

Arranged travel and expenses for management staff.

Performed clerical duties such as filing, faxing, and mail distribution.

BellSouth Atlanta, GA January 2000-July 2001

Customer Service Associate

Answered a high volume of incoming calls from customers with questions about phone services.

Served as liaison between customers and field technicians providing status reports on phone services.

Provided support to Testing Technicians.

Keyed data regarding customer concerns into computer system for quality assurance.

Deciphered detailed phone logs providing excellent customer services to clients.

Atlanta Temporary Agencies Atlanta, Georgia January 1998-January 2000

Administrative Support Assistant

Provided excellent administrative support to management including file management, preparation of meeting materials, and customer service.

Scanned and copied files and prepared spreadsheets on a daily basis.

Processed and prepared shipping and billing invoices.

Verified and proofed advertisements for placement in area newspapers.

EDUCATION

Marlboro County High School, 1994

Bennettsville, South Carolina

COMPUTER KNOWLEDGE & SKILLS

Proficient User in All Microsoft Applications, including Word, Excel, Outlook, & PowerPoint.

Internet Research Skills/E-Mail Proficient.

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