Entry Clerk Customer Service
Resume:
Nanjelys Thomas
Oak Grove, KY *****
**************@*****.***
A dedicated United States Army veteran that is hard working, organized, and proven professional skills with proven years of experience in customer service; proficient experience in assisting individuals with issues or complaints; executing sales; maintaining financial records; excellent communication skills; ability to work well with others.
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Tennessee Department of Labor - Nashville, TN
November 2021 to Present
• Retrieve all daily mail before 8:00am
• Open and sort mail ensuring that privacy policies are upheld.
• Disperse mail to respective areas of the office ensuring no mail is lost.
• Use customer service skills to answer all incoming calls.
• Assist and resolve all claimants inquires in a timely respective manner.
• Discard all highly sensitive paper work in compliance with company policies. Data Entry Clerk
Tennessee Department of Labor - Nashville, TN
November 2021 to Present
• Enter more that 100 checks daily into our payment portal with no losses.
• Look up each respective claimants information for all distress warrants and bankruptcy related relations.
• Look up and enter payment information into the tax system for all Tennessee businesses.
• Carefully file each processed check into filing cabinet with respective mm/yyyy order.
• Maintain record of all stubs and paper work that come attached to all payments.
• Key in over 100 daily payments on excel spreadsheet ensuring no error or loss. Security Guard
Sunstates Security - Clarksville, TN
September 2021 to January 2022
• Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
• Prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
• Maintain organization’s stability and reputation by complying with legal requirements.
• Control traffic by directing drivers.
• Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
Customer Service
Clean and friendly check cashing - Waterbury, CT
December 2020 to July 2021
• cashed all checks from incoming customers
• Handled every issue in a quick courteous manner
• Ensured the business had no cash lost
• Monitored all incoming business on an excel spread sheet
• Conducted all end of month reports.
Customer Service Representative
US Census 2020 - Nashville, TN
February 2020 to October 2020
• Adhere to Census approved scripts in conducting interviews and completing forms.
• Use frequently asked questions (FAQs) and help text to look up and provide information to inquiries
• Adhere to the Title 13 requirements for maintaining confidentiality of all Census data.
• Adhere to designated work schedule.
Dining facility administrator
U.S. Army
September 2017 to January 2020
• Greeted customers upon entrance of the facility.
• Handled all cash and check transactions.
• Kept daily track of dining facility expenses.
• Assisted customers face to face and over the phone regarding facility operations, products and orders.
• Handled dining facility headcount station.
• Assisted in menu planning.
• Monitored quarterly budget for dining facility of $40,000 resulting in no lost funds
• Responsible for $35,000 of highly sensitive equipment over a 2 year period resulting in no loss. Culinary Specialist
U.S. Army
August 2016 to January 2020
• Cooked and served meals for over 100 troops daily.
• Routinely moved and stocked food products over 40 pounds.
• Planned and coordinated events for over 200 troops to attend.
• Practiced food safety and sanitation.
Fast food cashier
Taco Bell - Waterbury, CT
2015 to 2016
• Operated cash register, received and dispensed the correct change to customers.
• Quickly and accurately processed meal orders.
• Resolved customer needs with professionalism.
Medical Receptionist
Allied medical group - Waterbury, CT
2014 to 2015
• Greeted patients professionally both in person and on the phone
• Verified financial records and collecting patient charges while filing and expediting third-party claim
• Maintained office inventory and equipment by anticipating supply needs and expediting supply order Education
Wilby High school
2012 to 2016
Skills
• Basic computer skills.
• Good multitasker
• Great leadership skills
• People oriented
• Customer Service
• Bilingual (10+ years)
• Menu Planning
• Culinary Experience
• Event Planning
• Kitchen Management Experience
• Medical Receptionist
• Food Preparation
• Supervising Experience
• Food Safety
• Profit & Loss
• Accounting (2 years)
• Administrative Experience
• Sales
• Microsoft Word
• Management
• Stocking
• Restaurant Experience
• Mathematical Reasoning (4 years)
• Medical Records
• Cooking
Languages
• Spanish - Expert
Military Service
Branch: Army Reserve
Service Country: United States
Rank: Sergeant
January 2020 to January 2022
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