Customer Service

Brandon Cox 810-***-****

*************@*****.***

EXPERIENCE

Universal Orlando Resort—Gringotts Attraction Attendant May 2019 - PRESENT

● Operated rides and attractions according to written guidelines to reduce injuries.

● Assisted customers by answering questions, responding to inquiries, in a fast pace environment.

● Greeted customers with a smile and provided them with helpful, friendly service.

● Development:

(December 2020) Completed Controls and Lockers

training

(may 2021) Joined Tsat team

Universal Orlando Resort- HHN House Attendant

August 2020 - October 2020

● Directed guest through the queue and house maintaining proper flow and spacing between parties

● Operated under strict covid procedures (face shield, mask, hand washings)

● Set up and took down queue ropes and metal barriers daily BRIGHTON AREA SCHOOLS— Janitor

August 2018 - February 2019

● used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

● Set up chair and table racks, set up arrangements, and decorations to prepare facilities for special events.

● Thoroughly sanitized, cleaned, and scrubbed the restroom fixtures and surfaces.

● Sweeping, mopping, scrubbing, or vacuuming the floors SKILLS

● Strong team player

● Customer service

● Flexible availability

● Good communication

skills

● Project organization

● Fast learner

AWARDS

Employee Of The Month

December (2020)

PROJECTS

Bank Bucks— Peer to Peer recognition

Small cards I co created for TSAT and Gringotts team for team members to recognize good behavior and team players

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