Registered Nurse Customer Service
Resume:
Pamela R Hartig
Registered Nurse
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Contact
Address
Fishers, IN 46038
Phone
******************@*********.***
Skills
Patient and family advocacy
Intravenous therapy
Preventive health
Feeding pumps understanding
Diabetes and nutrition education
Removing sutures
Supply restocking
Managing deadlines
Patient discharge
Professional bedside manner
Hospice and palliative care
Medical evaluation
Proper catheter insertion/removal
Health screening
Precepting
IV setup
Newborn care
Acute care expertise
Medication distribution
Chronic disease management
Postpartum counseling
Otoscope use
Ear, nose and throat care
Healthcare billing
Emergency Procedures
Family Education
Administering immunizations
Oxygen saturation standards
Performing EKGs
Patient Assessments
Gastrostomy buttons experience
Patient Management
Data Collection
Vaccine administration
Patient check-ins
Home care, highly experienced in children with Special Needs
Medical laboratory procedures
Work History
2013-11 - 2022-04
Registered Nurse, Home Health Care
Tendercare Home Health Service, Indianapolis, IN
Established compassionate, relationships with families pf Special Needs Children.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Monitored patient reactions to drugs and carefully documented findings.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Highly experienced with Special Needs Children, Advocate for promoting outside therapies and educational opportunities thru school systems.
2009-10 - 2013-09
Registered Nurse, Post Partum Unit
Community Hospital North, Indianapolis,, IN
Managed care from admission to discharge.
Educated new parents on how to properly care for infants by instructing parents on bottle feeding, bathing, circumcision care and breastfeeding.
Provided direct patient care, stabilized patients and determined next course of action.
Monitored and assessed mother and newborn after delivery to ascertain proper healing and recovery.
Assisted mothers in establishing breastfeeding relationships with infants with proper latching demonstrations.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
2008-10 - 2009-10
Registered Nurse Progressive Care Unit
Community Hospital North, Indianapolis, IN
Helped team manage patient flow by promoting timely placements for admissions, discharges and transfers.
Completed daily assessments and documented information in electronic medical records.
Assessed and coordinated patient discharge planning needs with multidisciplinary healthcare team.
Conducted continuous cardiac monitoring on patients stepping down from ICU care.
Helped physicians complete bedside procedures to address patient concerns.
Supported timely diagnostic and ongoing testing by collecting samples.
Cared for patients in 20-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
Provided skilled, timely and level-headed emergency response to critically-ill patients.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
2008-07 - 2008-10
Registered Nurse, Long-Term Acute Care
St. Elizabeth Ann Seton Hospital, Indianapolis, IN
Provided direct patient care, stabilized patients and determined next course of action.
Managed care from admission to discharge.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
Implemented medication and IV administration, catheter insertion and airway management.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
Organized and managed care of patients undergoing various therapies and procedures.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Monitored patient reactions to drugs and carefully documented findings.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Collected blood, tissue and other laboratory specimens and prepared for lab testing.
Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
2003-02 - 2008-07
Patient Care Technician/Unit Secretary, Labor and Delivery
ST. Vincent Carmel Hospital, Carmel, IN
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
Organized and replenished unit supplies to maintain team readiness for expected demands.
Collected and transported specimens to prepare for lab testing.
Supported patient admissions, discharges and transfers to promote team productivity.
Answered patient assistance calls, assessed needs and offered qualified support.
Assembled admissions pages and added new pages to patients' charts.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Facilitated personal hygiene management, feeding and ambulation.
Transported patients between rooms and appointments or testing locations.
Checked supply availability and laid out instruments for Post Partum, Delivery Rooms, New Born Nursery and NICU
1998-08 - 2003-02
Admissions Representative
St. Vincent Hospital, Indianapolis, Indianapolis, IN
Verified patient details and insurance coverage and collected co-pays.
Registered patients for labs, surgeries and radiology.
Followed document protocols to safeguard confidentiality of patient records.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
2006-08 - 2008-05
Associate of Science: Nursing
Indiana University Kokomo - Kokomo, IN
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