Agent Customer Service

Marviyon. B. Gilmore

504-***-****·Dallas, TX ****3·***********.***@*****.***

CUSTOMER SUCCESS LEAD

Client Services Customer Relationship Lead

Reliable, energetic and resourceful customer service professional with over five years of experience resolving customer complaints and promoting conflict resolution. Ability to cultivate key client relationships for multiple campaigns in diverse industries. Expertise in client services, account management, relationship-building and communication.

WORK EXPERIENCE

Sykes Corporation - Denver, CO 01/2019 - PRESENT

Customer Service Representative

Responsible for managing 45+ accounts in manufacturing industry while ensuring quality service.

• Promptly respond to customer enquiries in person or via phone, email, mail or social media.

• Quickly and efficiently open customer accounts by accurately recording account data.

• Maintain financial accounts by processing customer adjustments timely and professionally.

• Increased customer satisfaction base by 30% during the year 2020 due to the delivery of accurate service.

Wieser Security - Dallas, TX 02/2016 - 09/2018

Investigative Analysis

•Observed and reported activities and incidents at an assigned client site, providing for the security

and safety of client property and personnel.

equipment.

• Preserved order and acted to enforce regulations and directives for the site pertaining to personnel,

visitors, and premises.

• Controlled access to client site or facility through the admittance process

• Protected evidence in the event of accidents, emergencies, and security investigations. Prepared logs and reports as required

Regal Entertainment - New Orleans,LA 02/2014 - 02/2016

Front Desk Agent Customer Support

Used strong communication skills to collaborate with team members to ensure efficient service.

• Created and maintained office forms and procedures to assist with administrative tasks.

• Processed orders, determined charges, and oversaw billing and payments.

• Greeted and welcomed clients with a warm, friendly and positive attitude.

• Coordinated the repair and maintenance of office supplies and equipment bi-weekly.

EDUCATION

Blue Cliff -Meterie, LA

- Communications, May 2016

PROFESSIONAL SKILLS

• Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides).

• Comfortable working in both Microsoft Windows 10 and Mac OS X.

• Excellent communication skills with a focus on team-building and customer relations.

• Outstanding organizational, multitasking, and problem-solving abilities.

VOLUNTEER EXPERIENCE

Liberty K-New Orleans,LA 01/2018 - 01/2019

Youth Mentoring Organization

• Worked as a volunteer youth mentor to empower and support children.

• Developed productive after school activities for young adults to reinforce positively

• Worked closely with professors and advisors to complete assigned

AWARDS

Outstanding Customer Service Award - Sykes Corporation /2020

• Recognized for outstanding service to clients and dedication to fellow employees.

• Received one of two awards given in a corporation of 1000+ employees.

PROFESSIONAL MEMBERSHIPS

• Professional Customer Service Association (08/2019 – PRESENT)

• American Society for Personnel Administration (10/2018 – current)

LANGUAGE COMPETENCIES

• English: native language

• Spanish: fluent (speaking, reading, writing)

• French: intermediate (speaking, reading); basic (writing)

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