Customer Service

Clayton DeChant

Professional Summary

Candidate with 13+ years of customer service/ people oriented work. Ambitious, fervent and service oriented prospect with the desire to work and thrive in a team oriented atmosphere.

Employment history

Business Development, Classic Granite & Marble. Jessup, Maryland

Oct. 2013 – Oct. 2020

Resolve customer complaints regarding sales and service. Resolve customer complaints regarding sales and service. Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.

Monitor customer preferences to determine focus of sales efforts. Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.

Assess marketing potential of new and existing store locations, considering statistics and expenditures.

Represent company at trade association meetings to promote products. Warehouse Manager, Alpha Plumbing. Jessup, Maryland Sep. 2008 – Jun. 2012

Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information. Provide assistance for customers with special billing requests. Monitor automated systems for placing collect calls and intervene for a callers needing assistance.

Recruit, interview, and select employees.

Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Team Member, Trader Joes. Annapolis, Maryland

Jul. 2004 – Sep. 2008

Provide assistance for customers with special billing requests. Resolve customer complaints or answer customers' questions regarding policies and procedures.

Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.

Personal info

Phone:

667-***-****

Email:

**************@******.***

Address:

1600 Pincay Court, Annapolis,

Maryland 21409

Skills

Problem Solving

Collaboration

Communication

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Count money and make bank deposits.

Education

Catonsville Community College, Catonsville, Maryland Associate of Applied Science, Completed coursework towards (unfinished) HVAC

Antioch Christian School, Arnold, Maryland

High School Diploma, May. 2006