Banquet Server Customer Care

Professional Summary

Skills

Work History

EѣђљѦћ JќћђѠ

**** ****** *** **, **********, Alabama 35211 • Home: 205-***-**** • Cell: 205-***-**** • *************@*****.***

Seasoned Food Service Director with a passion for details and quality customer care. Previously managed more than fifty employees and organized large-scale events, including weddings and banquets. Dedicated, hardworking management professional with extensive daily planning and operations experience. Skilled in staff training and development. ServSafe certification

Organized and efficient server

Courteous, professional demeanor

Proven cost-control expert

Results-oriented

Inventory control and record keeping

Natural leader

Strong work ethic

Food Service Manager, 03/2016 to Current

Southern Foodservice Management

Established operational objectives and work plans and delegated assignments to subordinate managers.

Completed performance reviews each quarter, offering praise and recommendations for improvement.

Supervised a team of three supervisor and over 50 associates. Strictly followed all cash, security, inventory and labor policies and procedures. Assistant Manager, 05/2003 to 03/2016

Southern Foodservice Management

Routinely moved and stocked food products weighing up to 50 pounds. Verified that prepared food met all standards for quality and quantity. Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.

Performed all position responsibilities accurately and in a timely manner. Promptly and empathetically handled guest concerns and complaints. Education

Banquet Server, 04/1998 to 06/2003

Southern Foodservice Management

Demonstrated genuine hospitality while greeting and establishing rapport with guests. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Continually monitored dining rooms for seating availability, service, safety and well-being of guests.

Banquet Server, 04/1999 to 05/2012

Summit Club

Assisted with guest inquiries, take-out orders and restaurant cleanliness. Maintained clean dining room, lobby and service areas at all times. Precisely described menu items and special offerings and appropriately identified wine pairings. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

High School Diploma: 1976

Hueytown High School -

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