EDUCATION

Northeastern University

Master of Science in Project Management – Degree Conferred: June 27, 2020

University of Indianapolis

Bachelor of Liberal Studies – Degree Conferred: August 15, 2017

PROFESSIONAL OBJECTIVE

My objective is to join an organization that takes a collaborative approach to managing project work, i.e.: Cross-Functional leadership supports the PMO intake process and resource management structure. I have found this to be true, irrespective of the method the organizational approach to work; Agile or Waterfall.

I have eight years’ experience facilitating difficult, large and small projects. I have worked across the globe with business partners in Germany and Italy, for infrastructure work, and in a healthcare environment. My experience involves working with vendors to build a new server room, planning involved to run dark fiber cable, and other manufacturing related projects. Moreover, I have experience working in a large hospital network to implement workflow process improvement projects, Epic-related upgrades, compliance, residency workflow improvement, and more.

Project work is my passion. My ideal role would be Sr. Project Manager. I thoroughly enjoy facilitating team conversation and getting work done. I will facilitate the calls by asking clarification questions, summarizing important conversational points and takeaways, and identifying who owns action items. I take a very realistic approach to reaching goals, and collaboratively work with sponsors, product owners to define what ‘done’ is, and when it can be realistically achieved, or how we can reach a compliance target.

PROJECT MANAGEMENT EXPERIENCE

Community Health Network November 1, 2021 to Present

Project Manager – Business Initiatives, Pharmacy

Finished final 6 months of network-wide change from GE to Epic billing project. From initiation completed flowsheet revamp project for 17 Dietitians, initiated and completed HM Topic project, initiated and completed Haiku-Canto iOS device network-wide implementation, initatied and completed J&J interface for Advance Case Management

Lippert [LCI Industries] June 1, 2021 to October 15, 2021

EMEA Project Manager

Build relationship with German, Italian, and UK business parters to align use of project management standards as well as use of supporting software; ServiceNow

Coordinate and facilitate project meetings with key US and EMEA stakeholers to ensure alignment of expectations

Prepare and submit new Demands in ServiceNow by holding 1:1s and other meetings to conduct Discovery

Apex Consultants – Contractor for Optum Rx, Unitedhealth Group March 29, 2021 to May 15, 2021

Project Manager – Business Initiatives, Pharmacy

Applied, interviewed, and accepted role as Project Manager. However, client hired prior to defining the role. Currently assisting on an in-flight compliance project until a project is assigned to me for facilitation

Noramtec Consultants America’s – Contractor for Cook Medical September 2020 to March 26, 2021

Project Manager – Test Method Validation and Regulatory to meet FDA compliance measures

Achieve FDA compliance through daily coordination of efforts with Validation Engineers, TMV and Regulatory Engineer Team Leads, and various other resources to align efforts and drive projects to completion

Weekly facilitate and update approximately 50 prioritized projects within Microsoft Project through scheduled recurring stakeholder feedback meetings. Meeting Minutes are documented and sent via email out of OneNote immediately following stakeholder meetings

Actively listen during project calls, interjecting when needed to capture key points, and provide bullet-point feedback for clarity using simple, concise language to stay on task

Prepare PowerPoint presentations for strategic resource planning to support prioritized project work

Daily collaboration with key resources to ensure on-site testing is setup, correct equipment is identified and ordered, documentation and processes are supportive to produce effective results

PFMEA compliance (Process Failure Mode and Effects Analysis)

FMEA compliance (Failure Mode and Effects Analysis)

Gauge Telematics March 16, 2020 to August 6, 2020 (COVID-19 Reduction in Force Impact)

Project Manager – Information Technology

Practiced SCRUM methodology to facilitate requirements collection, daily standup meetings, manage development and quality assurance sprint activities, and sprint retrospective round robin sessions

Speared the movement moving to two-week sprints, from four-weeks, allowing for tighter scope of work, yielding a 25% increase in development team throughput

Separated QA from the development work, identifying and rotating dedicated team members to focus specifically on QA, slashing rework by 50% and increasing client satisfaction

Started regular Sprint Retrospective meetings following each software release, this was a huge development team satisfier that increased overall morale

Revised the project roadmap, documenting a 12-month look ahead to provide increased visibility and transparency. This provided improved understanding to our Client Team and Senior Leadership to determine when new work requests could be accommodated and executed

Introduced key project management documentation to provide increased tracking and visibility of work

Indiana University Health August 2013 – March 2020

Information Systems Project Manager April 2019 to March 6, 2020

oDrive systemwide cross-functional virtual project teams to implement clinically focused projects supporting compliance measures, software upgrades, or process improvement measures, such as:

Assisting in contract negotiations for high-profile software to meet FDA regulations

Facilitating EMR and software treatment planning upgrade

Implementing a Guest Management process to work with our architecture team to update the software, validate server needs and interface testing and software validation

Ordering Decision Support software implementation

Facilitated project for radiology equipment and treatment planning software for hospitals, statewide

oConduct stakeholder analysis to determine power/interest level

oFollowed the SDLC process to develop, execute and implement projects

oFacilitated project teams ranging from 15 – 80 stakeholders in size

oUtilized LEAN methodology to execute Test Method Validation project work

oUpdate Microsoft Project stakeholder baseline against self-attested stakeholder work hours

oConduct gap-analysis to define work and reach identified target state

oBudgeting and forecasting experience, oversaw budgeting of projects ranging from $250k to $2Mn for each project

oTriggered corrective action steps to course-correct a project when necessary

Project Manager / Southern Region of Indiana Manager March 2015 to April 2019

oFacilitated cross-functional, high-profile project teams between 15 – 50 stakeholders

oLEAN methodology practiced, promoting positive change with respect to process flow

oPromoted and utilized Kanban style tracking of the project portfolio

oProjects supporting operational improvement, corporate compliance initiatives

oDirectly involved in hospital merger and acquisitions, assisting on-site in the Southern Region prior to being named Regional Manager of the southern region of the newly acquired hospitals

oScope of projects impacted commonly impacted all hospitals, involving state/federal compliance

oBudgeting and forecasting experience

oGenerated $2Mn net new revenue by refinement of patient insurance conversion process

oOversee financial strategic goals for the Region

oConducted data analysis and provided timely ad hoc reporting to executive leadership

Revenue Cycle Operations Supervisor August 2013 to March 2015

oAchieved defect denial rate of 0.25% (99.7% accuracy), increased Collection Effectiveness to 88.3%, and attained 99% registration efficiency; KPI tracking

oResponsible for 24/7 Patient Access operations

oDirectly involved in hospital mergers and acquisitions, assisting on-site at the expansion sites, statewide

oSupervised 25 direct reports within Trauma 1 Emergency Department

oPracticed LEAN methodology and RIE’s (Rapid Improvement Events) in conjunction with Change Control protocols to execute change in the workspace

oApproved biweekly team payroll

Isalus Healthcare EMR June 2012 to August 2013

Project Manager

Led weekly department prioritization and lab interface meetings, and provided physician support

Conducted software regression testing and supported project implementations

Identified and documented system issues for technical team resolution

SOFTWARE AND SKILL EXPERIENCE

Facilitation

Microsoft Office (Project, Word, OneNote, Outlook, PowerPoint, Excel)

ServiceNow

Strategic thinker

Love difficult projects

Ability to summarize convoluted conversation and reach the bullet-points/takeaways

Active listening

Forecasting (Resourcing, Budget, Project Deadlines, Goals)

Risk documentation, identification, assessment (likelihood of impact/when risk could be observed, and risk tracking

Requirement’s documentation, identification and tracking

Budgeting documentation, identification, and commitments obtained from applicable stakeholders and tracked throughout the project

Operational experience (Understanding that a perfect plan cannot be designed without thinking about the workspace and potential feedback from those who live in the Gemba)

Gap analysis

Leader of virtual teams

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