Care Giver Giving

LYNNE FAIRFIELD

**** ** **** ****** *** ** OR ***24

*********.***@*****.***

cell : 971-***-****

OBJECTIVE

To be in an innovative and caring industry that values compassionate care and is committed to success for clients and their families.

SUMMARY

Over 20 years varied experience customer service in a call center environment, administrative support, data entry and clerical duties. 7 years in a Dementia/ Alzheimer's Unit as a Med Aide and Caregiver. A cheerful, dependable worker with high professional standards who enjoys people and can be counted on to follow through. Always punctual, prepared, works independently and is also a team player who possesses a passionate dynamic high-performance standard.

AREAS OF STRENGTH

Organized and Self-Managed Time management Skills Microsoft Word and Excel FACETS

Compassionate & Caring Prioritize Workload Training New Employees

Interpersonal Communication Skills Quick Learner High level of Integrity and Ethics

HIPAA/PHI Compliant Maintains Confidentiality Maintains Company Values and Guidelines

BUSINESS COMPETENCIES

Professionally handles requests from clients and ensures that issues are resolved both promptly and thoroughly.

Ability to multitask with changing priorities and extremely flexible

Enter data into the computerized document tracking system ensuring that all information is accurate and entered in a timely manner

Possess excellent verbal and communication skills

Effectively performs under pressure and ability to operate with calm assurance

Researches and records information with complete and exact accuracy

Medical Tech/caregiver

Avamere at Hillsboro – Hillsboro OR

June 2016 to Present

Med Tech/ Care Giver Night Shift Supervisor

Worked in the Alzheimer's and Dementia unit

Counted and charted narcotic medications at both beginning and end of shift

Took vitals of residents every shift

Recorded and charted medications passed to resident medications to residents

Charted and recorded narcotics that were administered to residents

Cared for resident at end-of-life stage and comforted them with compassion and made sure they were not in pain

Performed rounds every 15 minutes or 2 hrs depending on resident's needs

Called paramedics for unwitnessed fall and made sure their immediate needs were met

Called paramedics for transfer for signs of stroke or illness

Completed incident reports on falls, complaints of not felling well, change of status, Completed incident reports on falls, complaints of not felling well, change of status,

Performed time of death duties and filled out death certificates

Called family member when a fall occurred

Care giving, help with toileting, changing brief, showering, feeding, transfers, walking

Assured caregivers on shift are aware of changes on interim service plans

Performed with excellent communication skills to staff, residents and family members

Read the 24 hour communication book and respond as necessary to issues.

Review all incident reports and residents on alert status

Read any new interim service plans that could have been initiated.

ONLINECERTIFICATION

Alzheimer's and Dementia care

Hygiene care

Facility care

Food Handler's Card

Compassionate Care

Assisting residents with daily tasks

Taking Vitals

Monitored medication plans

Monitored resident meal restrictions

ROFESSIONAL EXPERIENCE

Avamere at Hillsboro A Family of Companies

Title: Med Tech 6/10/2014- Current

Med Tech: Weekly Med Room Audit: Sanitized med cart; audit of Narc Binder; Reorder of meds, Organized Medication room cupboards; Checked med/treatment expiration dates

Admin of medications to residents; Routine Vital Signs and CBG

Determine when to send resident to ER and process resident for transport and create incident and follow-up reports

Wound and First Aid Care

Interacted with Pharmacy regarding any issues concerning medication needs

Care Giver: Grooming, Adult Daily Living Services: Hygiene, Laundry, Mobility Assistance: wheelchair, walker, hoyer. Incontinence Care.

Monthly Medication Training

Monthly All Staff Meetings

ODS Companies / MODA Health, Portland OR 6/2008- 10/ 2013

Medical Provider Configuration Support Specialist 8/2012- 10/2013

Maintain medical contracts for contracted Providers with questions or concerns. Adds and maintains provider records, creates provider maintenance records.

Corrected errors in provider records

Entered new providers into system

Received W9s and update all provider info: Tax ID, NPI, and networks and non-networks

Medical Insurance Customer Service II 6/2008 – 7/2012

Answering incoming calls from customers in a fast paced insurance claim center. Responsible for interacting with clients, providing information and responses to questions regarding insurance policies, services and claims. . Answered calls from policy holders, members, agents, providers, hospital, pharmacists and others regarding benefits or other issues.

Educated members about health plan contracts and medical insurance eligibility issues

Assist providers concerning status of claims, denials explanations, benefits and eligibility issues

Researched policy guideline requirements for medical procedures

Examined claims for errors using ICD-9, CPT, HCPC to send back for reprocessing

Completed full Medical Verification for eligibility of services

Notified patients, physicians, practitioners and/or clinics of any financial responsibility of services provided and requested services that are not provided by the facility

Provided notification of urgent orders to the Senior level or Group Supervisor and communicated with other departments when there was an urgent need

HEALTH NET OF OREGON, Tigard OR 11/2006 – 5/2008

Medical Insurance Customer Service Specialist III

Customer Call Center of 35+ representatives taking inbound calls and making follow-up calls to result in complete resolution and member satisfaction

Advised of appeals and grievance processes

Researched policy guideline requirements for medical procedures Examined claims for errors using ICD-9, CPT, HCPC to send back for reprocessing

Facilitates and researches Prior Authorization process with insurance companies and practitioner offices

Managed inbound calls on the Insurance line from patients, clients, physicians, practitioners and clinics regarding inquiries about services provided, financial responsibility and insurance coverage.

CONVERGYS -GENERAL MOTORS, Hillsboro, OR 11/1999- 10/2006

SITEL -GENERAL MOTORS

Dealer Business Center Representative

Gm Call Center of 600+ representatives servicing clients for multiple departments: GM Card, Dealer Business Center, Vehicle Order Management

Provided dealer, Area Sales Managers, Regional Managers with advise on the interpretation and compatibility of corporate incentives and compatibility

Processed debits and credits based on reimbursement procedures

Advised representatives on inquiries

EDUCATION

PACIFIC UNIVERSITY BA Clinical Psychology and Journalism Forest Grove OR

BUSINESS CAREER TRAINING INSTITUTE (BCTI) Beaverton OR

CERTIFICATES

FROM RELIAS LEARNING Every 6 months

Challenging Behaviors in Dementia Care

Dementia Care: Managing Challenging Behavior

Dementia Care: Music & Art Intervention

Ethical Considerations in Dementia Care

Providing High Quality Dementia Care – An Overview

CPR Refresher

First Aid Refresher

Teepa Snow: Dementia 101

Food Handlers Card

Contact this candidate