Relations Assistant Customer Service
Resume:
ANN WELLAUER
** ******** **, ******, **, ***** · 315-***-****
*********@*****.***
I am experienced in customer service and cash handling. I was able to gain a manager position through hard work, punctuality, and an ability to make customers feel comfortable while providing services to them. I also have office experience that includes use of the office suite and Customer Relations Management software.
EXPERIENCE
2020 – CURRENT
CUSTOMER RELATIONS ASSISTANT, FOX DEALERSHIPS
This position is responsible for contacting all fox sale and service customers to obtain feedback on services performed and for answering customer return calls and directing them to the correct departments.
This position Includes the following responsibilities:
• Using a CRM system to retrieve and store customer information.
• Use of Microsoft Excel and Word to create customer reports.
• Scanning customer paperwork into digital customer folders.
• Contacting customers via email.
2017 – 2020
STORE MANAGER, SUBWAY
I worked toward and attained my goal of getting to the level of Store Manager, starting from the entry position of Sandwich Artist.
Current management tasks include the following:
• Communicating with the owners and district managers on how things are running and to discuss any issues that may have cropped up during the week.
• Filling out deposits, taking them to the bank and making change orders.
• Creation of weekly draft schedules.
• Employee Coaching and corrective actions as necessary. This position also includes all the responsibilities of the below position of Assistant Manager as well as Sandwich Artist.
2016 – 2017
ASSISTANT MANAGER, SUBWAY
Assistant management tasks included the following:
• Counting the safe to make sure it is balanced.
2
• Weekly food and paper goods purchase orders.
• End of week sales breakdown, per day, per week.
This position also includes all the responsibilities of the below position of Sandwich Artist. 2012 – 2016
SANDWICH ARTIST, SUBWAY
Daily job tasks included the following:
• Running and balancing the cash register.
• Quickly and efficiently handling customer requests.
• Keeping the store clean.
2004 – 2014
SALES REP, ANDERSON MERCHANDISERS
Job responsibilities included:
• Building store displays.
• Stocking books, movies, music.
• Helping customers locate titles.
• Checking and correcting inventory with a handheld.
• Working together with Walmart employees on major projects involving media. 2002 – 2004
STORE ASSOCIATE, WALMART
Job responsibilities included:
• Front End Cashiering.
• Zoning Merchandise Aisles.
• Restocking Re-shopped items.
PERSONAL REFERENCES
MICHELE FREDETTE
Service Associate, M&T Bank, Auburn Branch
WORK REFERENCES
JEFF FARRELLY
Former Assistant Manager, Walmart.
CHRISTA WOLFANGER
3
Lost Prevention, Walmart.
MAUREEN JONES
Sales Representative, Anderson Merchandisers.
DONNA JOHNSON
Assistant Manager, Subway
SKILLS
• 16+ years customer service
• Experienced dealing with potentially stressful
situations involving customers
• Experienced dealing with cash registers, money
deposits and storing and retrieving money from
safes
• Computer and spreadsheet usage
• Ability to complete detail-oriented tasks in
a quick and efficient manner
• Experience with Microsoft Office Suite
(Outlook, Excel, Word)
Contact this candidate