Service Representative Patient Scheduler

Darlene Harris

***** ******** ***** *** **

Lansing, Illinois 60438

*************@*****.*** • 708-***-****

OBJECTIVE Seeking opportunity to join an organization offering challenge and stability while using my current knowledge and skills.

SKILLS Proficient in Microsoft Office applications (Word, Power Point, Excel, Access, Outlook), Lotus 123, OTTR, Cadence, Epic, Web Paging, IDX-tend, Kronos

EXPERIENCE

Jan. 2019- Present University Of Chicago Medicine, Call Center, ( Burr Ridge,IL ) Patient Scheduler Coordinator( Full-Time)

Answer All Calls for Family Medicine Department for Flossmoor/Orland Park Physicians Schedule Appts,Request Medication from Pharmacies, send Messages to both physicians and nurse team as well as APN.

University of Chicago Medicine, Care Network, (Flossmoor, IL) Apr/2017-2019 Patient Service Representative (Full-Time)

• Check- In and Check-Out Patients, Fax, Scan, Process Refill Request, Answer phones, Collect and Process Co-Pays, Past due Payments as well as any other Billing Payments, Verify Insurance, as well as Copy patient documents

• Monitor and reschedule Patients during vacations for multiple physicians

• Managed delivery log

• Miscellaneous Task: Schedule meetings, order office supplies, set up conference calls

• Working knowledge of Medical Terminology.

Northwestern Medical Group, Chicago, IL

Apr/2009-April/2017 Patient Service Representative (Full-Time)

• Hold a key patient focused position in the department of Psychiatry, providing first-line support. Confirms and updates patient identification and demographic/insurance information,

• Acknowledged for tactfully and diplomatically providing exemplary customer service, patiently and methodically working with a demanding patients to meet their diverse needs

• Check- In and Check-Out Patients, Fax, Scan, Process Refill Request, Answer phones, Collect and Process Co-Pays, Past due Payments as well as any other Billing Payments, Verify Insurance, as well as Copy patient documents

• Monitor and Schedule vacations for multiple physicians

• Actively participated in office planning meetings with doctors and Northwestern Hospital Administration

• Managed delivery log

• Miscellaneous Task: Schedule meetings, order office supplies, set up conference calls

• Working knowledge of Medical Terminology.

• CPR Certified ( most recent update of training Aug. 2015) Northwestern Memorial Hospital- Organ Transplant Center, Chicago, IL Jan/2007-Apr/2009 Patient Service Associate/ Receptionist (Temporary Assignment))

• Scheduled and confirmed patient appointments

• Performed medical data entry

• Collected and posted payments and recorded receipts

• Respond to patient queries and concerns in a professional manner Accenture (Client- Capital One), Chicago, IL

May/2006-Oct/2006 FMLA Administrator (Temporary Assignment))

• Maintained a working knowledge of FMLA compliance standards, guidelines, and client policies

• Supported short-term disability and FMLA process by preparing leave of absence packets

• Communicating employee eligibility information

• Tracking FMLA and leave of absences in system

• Handled confidential files in relation to client Information Resources Inc., Chicago, Illinois

Sep/2001-Feb/2006 Retail Client Expert (Team Lead)

• Delegated and monitored team workload initiated from large national or multiple accounts including data acquisition

• Provided technical expertise on flexibility of expanded deliverables proposed by client

• Performed some technical work and client support to understand functionally

• Maintained high-level relationships with multiple clients

• Created Access database for departmental usage that housed all retailer information Aug/1998-Sep/2001 Retail Information Account Representative

• Prioritized and allocated workload for 45 assigned accounts and provided back-up coverage when necessary

• Updated database issues and ensure data integrity

• Provided manager with weekly updates on significant problems and proposed resolutions,

• Assisted team members in creating and maintaining reports on specific department measures for internal and external use.

• Interacted with irate and unhappy clients; worked judiciously to resolve their issues and maintain client loyalty to Information Resources

• Provided administrative support to product liability partner, litigation associate and four real estate investment associates,

• Schedule all closing dates, prepared and filed closing documents and processed client billings.

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EDUCATION Ashford University

College of Child and Adolescent Development

Masters of Psychology ( Online Degree Program)

Cum Laude

Degree Earned: October, 2013

Columbia College Chicago

College of Liberal Arts and Sciences

Bachelors of Arts

Degree Earned: May, 2009

University of Phoenix

Associate of Arts in professional Education

Degree Earned: November, 1982

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