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Operational Manager Customer Service

Location:
Portland, OR, 97201
Salary:
75,000 - 90,000
Posted:
May 23, 2022

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Resume:

Gary Hadley

Professional Summary

Motivated business professional bringing 20+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Work History

Owner/Operator, 05/2019 to 01/2021

Pro Pressure Washing LLC - Wilsonville, OR

●Managed day-to-day business operations.

●Consulted with customers to assess needs and propose optimal solutions.

●Trained and motivated employees to perform daily business functions.

●Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

●Created and monitored promotional approaches to increase sales and profit levels.

●Reconciled daily sales, returns and financial reports in QuickBooks.

Sales and Operational Manager, 07/2017 to 05/2019

Diversified Roofing And Construction - Banks, OR

●Partnered with vendors and suppliers to effectively manage and budget.

●Identified and resolved unauthorized, unsafe or ineffective practices.

●Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.

●Trained and guided team members to maintain high productivity and performance metrics.

●Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

●Assisted in recruiting, hiring and training of team members.

●Managed purchasing, sales, marketing and customer account operations efficiently.

Commercial Sales & Irrigation Designer, 07/2015 to 07/2017

HPS Pipe & Supply - Cornelius, OR

●Motivated team to meet and exceed sales goals.

●Provided extensive leadership by effectively communicating strategic goals and plans.

●Mentored junior sales staff to maximize revenues and employee satisfaction, boosting profit levels.

●Planned, coordinated and implemented commercial sales functions and processes.

●Responded to customer feedback in professional and constructive way.

Hazardous Materials Driver, 06/2014 to 07/2015

James J. Williams Trucking - Vancouver, WA

●Adhered to all defined safety protocols, company requirements and federal and local laws to maintain safe and controlled environments.

●Evaluated hazardous conditions to develop successful mitigation strategy and maintain public safety throughout procedures.

●Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

●Carried out day-day-day duties accurately and efficiently.

●Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Hazardous Materials Driver, 04/2013 to 06/2014

Johnson Ranch Trucking - New Raymer, CO

●Adhered to all defined safety protocols, company requirements and federal and local laws to maintain safe and controlled environments.

●Evaluated hazardous conditions to develop successful mitigation strategy and maintain public safety throughout procedures.

●Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

●Worked flexible hours; night, weekend, and holiday shifts.

●Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

OTR Long Haul Truck Driver, 05/2012 to 04/2013

John Christner Trucking - Sapulpa, OK

●Dropped and hooked trailers and changed configuration of equipment.

●Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

●Operated with safety and skill to avoid accidents and delays.

●Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

Commercial Lumber Sales, 03/2010 to 05/2012

Lowes - Tigard, OR

●Presented bids and contracts for potential clients to review during meetings.

●Analyzed and structured sales forecasts to reflect needs of the Tigard and Portland metro market.

●Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.

●Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.

Owner/Operator, 06/1991 to 02/2010

Sunset Homes Inc. - Sherwood, OR

●Managed day-to-day business operations.

●Consulted with customers to assess needs and propose optimal solutions.

●Trained and motivated employees to perform daily business functions.

●Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

●Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Education

High School Diploma, 06/1982

Canby High School - Canby, OR

Contact

Address : Beaverton, OR 97078

Phone : 971-***-****

Email : adq5qp@r.postjobfree.com

WWW : Online Digital Resume

Skills

●Leadership and People Development

●Supplier Relations

●Remodels and New Construction

●Operational Efficiency and Safety

●Inspecting Properties

●Managing Employee Relations



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