Operational Manager Customer Service
Resume:
Gary Hadley
Professional Summary
Motivated business professional bringing 20+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Work History
Owner/Operator, 05/2019 to 01/2021
Pro Pressure Washing LLC - Wilsonville, OR
●Managed day-to-day business operations.
●Consulted with customers to assess needs and propose optimal solutions.
●Trained and motivated employees to perform daily business functions.
●Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
●Created and monitored promotional approaches to increase sales and profit levels.
●Reconciled daily sales, returns and financial reports in QuickBooks.
Sales and Operational Manager, 07/2017 to 05/2019
Diversified Roofing And Construction - Banks, OR
●Partnered with vendors and suppliers to effectively manage and budget.
●Identified and resolved unauthorized, unsafe or ineffective practices.
●Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
●Trained and guided team members to maintain high productivity and performance metrics.
●Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
●Assisted in recruiting, hiring and training of team members.
●Managed purchasing, sales, marketing and customer account operations efficiently.
Commercial Sales & Irrigation Designer, 07/2015 to 07/2017
HPS Pipe & Supply - Cornelius, OR
●Motivated team to meet and exceed sales goals.
●Provided extensive leadership by effectively communicating strategic goals and plans.
●Mentored junior sales staff to maximize revenues and employee satisfaction, boosting profit levels.
●Planned, coordinated and implemented commercial sales functions and processes.
●Responded to customer feedback in professional and constructive way.
Hazardous Materials Driver, 06/2014 to 07/2015
James J. Williams Trucking - Vancouver, WA
●Adhered to all defined safety protocols, company requirements and federal and local laws to maintain safe and controlled environments.
●Evaluated hazardous conditions to develop successful mitigation strategy and maintain public safety throughout procedures.
●Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
●Carried out day-day-day duties accurately and efficiently.
●Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Hazardous Materials Driver, 04/2013 to 06/2014
Johnson Ranch Trucking - New Raymer, CO
●Adhered to all defined safety protocols, company requirements and federal and local laws to maintain safe and controlled environments.
●Evaluated hazardous conditions to develop successful mitigation strategy and maintain public safety throughout procedures.
●Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
●Worked flexible hours; night, weekend, and holiday shifts.
●Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
OTR Long Haul Truck Driver, 05/2012 to 04/2013
John Christner Trucking - Sapulpa, OK
●Dropped and hooked trailers and changed configuration of equipment.
●Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
●Operated with safety and skill to avoid accidents and delays.
●Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Commercial Lumber Sales, 03/2010 to 05/2012
Lowes - Tigard, OR
●Presented bids and contracts for potential clients to review during meetings.
●Analyzed and structured sales forecasts to reflect needs of the Tigard and Portland metro market.
●Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.
●Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
Owner/Operator, 06/1991 to 02/2010
Sunset Homes Inc. - Sherwood, OR
●Managed day-to-day business operations.
●Consulted with customers to assess needs and propose optimal solutions.
●Trained and motivated employees to perform daily business functions.
●Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
●Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Education
High School Diploma, 06/1982
Canby High School - Canby, OR
Contact
Address : Beaverton, OR 97078
Phone : 971-***-****
Email : *********@*****.***
WWW : Online Digital Resume
Skills
●Leadership and People Development
●Supplier Relations
●Remodels and New Construction
●Operational Efficiency and Safety
●Inspecting Properties
●Managing Employee Relations
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