Assistant Service Writer
Resume:
John Martz
Home 804-***-**** or Cell 804-***-****
Sandston, VA 23150
**********@***.***
Authorized to work in the US for any employer
WORK EXPERIENCE
Assistant Service Manager
Mercedes Benz of Midlothian
Midlothian, VA
October 2020 to May 2022
To meet and greet customers that wish to have service and or repair to their vehicle. I listen to the customer for their concerns and problems that they are having with their car or truck. I then dispatch work to technicians and track work as to give estimates on repairs and any recommended services that may need to be done to keep their vehicle running properly. Once work is agreed upon and the price return to tech. for work to be completed within the time promised to customer. I receive repair order back and book all time and make sure that est. match agreed upon pricing and call customer for pick up there vehicle. Follow up with customers that have concerns or as well as contact C.S.I. surveyed customers that have less than what they perceived as stellar performance.
Quick Lane Manager
Bill Talley Ford
Mechanicsville, VA
December 2018 to October 2020
Manage Quick Lane, answer phones answer inquiries and schedule appropriately for efficiency. Dispatch work to technicians as to their job skills so work can be completed as quickly as possible and correct. Once vehicle has been checked over prepare estimates for repairs and maintenances as required and communicate with customer for approvals or schedule for future appointments. Follow up with customers that have concerns or as well as contact C.S.I. surveyed customers that have less than what they perceived as stellar performance. Interviewed prospected applicants for employment, and at times have to discipline employee up to and including termination.
Dispatcher
Dominion Lock & Security
Mechanicsville, VA
February 2015 to December 2018
Dispatch multiple technicians to perform jobs they are qualified to perform. I answer incoming calls and answer any questions and schedule work that is requested from customer. Submit quotes for approval and order any and all items that are needed to complete work. I keep customers up to date on the status of any special order parts and estimated time of arrival and when to expect them in so we can call to schedule.
Service Writer
Whitten Brothers
Ashland, VA
September 2014 to February 2015
Whitten Chrysler/Dodge/Jeep
To meet and greet customers that wish to have service and or repair to their vehicle. I listen to the customer for their concerns and problems that they are having with their car or truck. I then dispatch work to technicians and track work as to give estimates on repairs and any recommended services that may need to be done to keep their vehicle running properly. Once work is agreed upon and the price return to tech. for work to be completed within the time promised to customer. I receive repair order back and book all time and make sure that est. match agreed upon pricing and call customer for pick up there vehicle.
Service Writer
Patriot Buick GMC
Williamsburg, VA
May 2013 to September 2014
To meet and greet customers that wish to have service and or repair to their vehicle. I listen to the customer for their concerns and problems that they are having with their car or truck. I then dispatch work to technicians and track work as to give estimates on repairs and any recommended services that may need to be done to keep their vehicle running properly. Once work is agreed upon and the price return to tech. for work to be completed within the time promised to customer. I receive repair order back and book all time and make sure that est. match agreed upon pricing and call customer for pick up there vehicle.
Service Writer
Pence Nissan
Midlothian, VA
January 2013 to May 2013
I answer phones, make appointments for customers answer any all question that they may have about their pending visits to the dealerships Service department. Once customers arrive to dealership I greet them at their vehicle for check in to service department to include a walk around prior to writing repair orders. Once repair orders are written I dispatch according Work load and quality of work to be performed. I then contact customer on Findings from technicians and what work needs to be performed if any and if there will be any cost related to repairs. When work is completed I contact customer to inform their vehicle is complete and redeliver the vehicle. I do a Follow up call a couple of days after the repairs to verify all concerns have been completed to satisfaction.
Service Manager
Colonial Kia
Chester, VA
January 2011 to December 2012
To answer any and schedule service reservations, answer all service questions by Service department visitors. Once customers arrive I greet them and check there Vehicle into the service department. I would also, submit all warranty to manufacture for approval. Make follow up calls to customers on how repairs were completed and to their satisfaction and all repairs completed. Would help with parts department as needed. Attend dealership meetings on as head of service department and answer any and all questions related to the fiscal needs of service department, helped schedule a dealership relocation and set up in service department. Implemented all new policy and procedures and see that they were carried out.
Service Writer
Pence Kia Subaru
Midlothian, VA
May 2010 to December 2011
I answer phones, make appointments for customers answer any all question that they may have about their pending visits to the dealerships Service department. Once customers arrive to dealership I greet them at their vehicle for check in to service department to include a walk around prior to writing repair orders. Once repair orders are written I dispatch according Work load and quality of work to be performed. I then contact customer on Findings from technicians and what work needs to be performed if any and if there will be any cost related to repairs. When work is completed I contact Customer to inform their vehicle is complete and redeliver the vehicle. I do a Follow up call a couple of days after the repairs to verify all concerns have been completed to satisfaction.
Parts Salesman
Lacy Auto Parts
Charles City, VA
May 2010 to August 2010To answer multi phone line system, to sell parts needed for customer to Complete repairs of vehicle in there shop. Work with production staff to make sure parts are delivered in a timely fashion as so not to delay there processes to complete and return of vehicle to customer. I am also, In a position to make sure credits and returns are done in timely fashion For vendors to be credited on a timely fashion for accounting to be corrected and up to date.
Repair Estimator
Dorn's Body and Paint
Mechanicsville, VA
December 2009 to April 2010To write repair estimates and submit to insurance companies or customer for Repairs. To communicate with customers on regular basis on progress of Repairs of vehicle and to keep up when they should expect delivery of vehicle. To file papers with insurance companies to ensure payment from them as quickly as possible.
Service Writer
Universal Ford
Glen Allen, VA
December 2008 to December 2009
To meet and greet customers that wish to have service and or repair to their vehicle. I listen to the customer for their concerns and problems that they are having with their car or truck. I then dispatch work to technicians and track work as to give estimates on repairs and any recommended services that may need to be done to keep their vehicle running properly. Once work is agreed upon and the price return to tech. for work to be completed within the time promised to customer. I receive repair order back and book all time and make sure that est. match agreed upon pricing and call customer for pick up there vehicle.
Service Advisor
Heritage Chevrolet
Chester, VA
February 2007 to June 2007
To meet customers and write service repair orders and gather information that is needed to help repair their vehicle in a timely fashion, at this time help sell services that is required by manufacture. To write estimates, and call customer with estimates for repairs and recommended by technicians. Do follow up calls to ensure repairs are completed to customer complete satisfaction and if not what can I do to correct this? Follow with all special orders and call customer to set appointments for them and get vehicle returned to them in a timely fashion.
Store Manager
Merchants Tire Co
Richmond, VA
April 2005 to February 2007
Service Manager/Store Manager
To help customer in buying decisions for their automobiles, with selling upgrades and services as to make
sure that they can keep their cars in the best running condition. I also, manage staffing up to and including 30-50 employees along with scheduling and training, administrative to include receiving merchandise, inventory control of a multi-million dollar in sales and inventory. Human Resources is also, a duty that I am custom to doing.
Service writer VW & Buick
Browns Motor Company
Richmond, VA
May 2004 to September 2005
To have contact with customers on a daily basis in a very busy dealer service department. I write orders and dispatch to techs. To do the work then contact the customer on any and all work that would be needed for their vehicles. I also call customers for follow - up to see how I did for service and to make sure that they are happy with the repairs and to make sure we have completed all repairs as asked by them.
Auto Center Manager
Sears & Roebuck
Richmond, VA
August 1996 to May 2004
My initial job would have been Customer Service Advisor and those
duties included to have one on one contact with customers and vendors as so we would have high customer
satisfaction. Upon promotion to Assistant Auto Manager my additional duties included training new associates to our company and help control product inventories as so we would have what would be need to service our
customers. I was promoted to Auto Center Manager to three stores in North Carolina, additional duties included
total problem resolution and to control a profit and loss statement and to have to answer to its success and failures, I managed at any one time up to 50 employees and control of as much as 15 million dollars in inventory and company property.
References upon request
Expected Salary: $45,000 per year
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