MICHELLE D. ROSS

**** ****** ***

Jeffersonville, Indiana 47130

502-***-**** (C)

adq5ps@r.postjobfree.com

OBJECTIVE: To seek a position utilizing my education and work experience. To apply my skills and knowledge and to enrich the position and the organization overall.

EDUCATION: Biography Publication, The National Dean’s List, 2001-02 for academic achievement while in undergraduate.

University of Louisville, College of Arts & Sciences

Louisville, Kentucky. Graduated May 1996.

Bachelor of Science Degree - Justice Administration

Cumulative GPA - 3.31; Major GPA - 3.69; Dean’s List – Spring 1992.

University of Louisville, College of Arts & Sciences

Louisville, Kentucky. Graduated May 1991.

Associate in Arts Degree - Paralegal Studies; Program certified by the

American Bar Association.

Cumulative GPA - 3.1; Major GPA - 3.4; Dean’s List Fall 1989 & Spring 1991.

Spencerian College, Louisville, Kentucky

Legal Secretarial Course, Graduated 1973.

EMPLOYMENT:

September 2009 - U.S. Census Bureau, Statistical Clerk

May 2021 Retired Responsible for entering confidential information which is protected by Title 13 of the U.S. Code while as a Statistical Clerk. Clerk duties require research in a database and make updates as needed after a thorough investigation.

October 2019 - U.S. Census Bureau – Human Resources Assistant

August 2020 Responsible for scheduling fingerprint appointments for potential new employees when calling in or calling out to make appointments. Answer questions regarding the positions for the applications. Verifying time in JARS to ensure that time is entered correctly and charged to the correct budget code for the department. Assist as needed with other duties when necessary.

April 2019 - U.S. Census Bureau – Personal Census Age Search Assistant

October 2019 Assist citizens in obtaining certified copies of census records. Type certified documents, process applications, and provide guidance on filling out application. Responsible for keeping office supplies stocked for the immediate department.

May 2018 - U.S. Census Bureau – Geography Technician

April 2019 Ptrocessing, QualtyAssurance and Final Verification of Title 13 information to be

submitted to Headquarters for preparation of 2020 Census.

June 2016 U.S. Census Bureau, Geography Technician, Adjudicator

April 2017 Responsible for reviewing data and make final decision for 2020 Census using BARCA.

July 2011 - Charter Communications, Inc., Broadband Technical Specialist

Sept. 2015 Responsible for troubleshooting internet and telephone problems for Charter customers. Assist in answering billing questions. Responsible for keeping customers informed of Charter services and to upgrade customers with products that will provide them the utmost performance.

November 2007- Becker Law Office, Paralegal

November 2008 Responsible for client contact throughout the personal injury claim process.

Duties include making sure all necessary documents are obtained (medical records,

insurance information, police reports, etc) and in contact with insurance adjusters.

Proficient in Needles and recent training in workers compensation.

September 2007- Essence Healthcare, Inside Sales Representative

November 2007 Responsible for contacting potential client regarding Medicare health benefits.

Also responsible for recruiting potential client to attend Medicare seminars.

Contact leads and answer questions and enter requested information into system.

Licensed to sale health and life insurance in the state of Kentucky and Indiana.

August 2005- Humana Inc., Contract Specialist

August 2007 Responsible for loading the plans into the system which determines how claims will be paid by the company.

Breakdown plans according the customers specifications and code the appropriate benefits.

Make any corrections to update to previously loaded plans.

March 2005 - Karl Truman Law Office - Legal Secretary

July 2005 Type correspondence and pleadings from dictation.

Main emphasis on workers compensation and social security disability

Maintain files.

Occasional contact with clients.

June 2003 - Mary Kay Products - Independent Beauty Consultant

2005 Specializing in skin care for women and skin management in men. Educate clients on the proper care of skin. Conduct skin care classes and individual facials. Star Consultant. Top 10 Sales for Seminar 2004 and #1 Sale for Delphine’s Dynasty of Diamond Unit 2004.

October 2002 - Bales Motor Company, Inc. - Sales Associate

May 2003 Blue Grass Automotive - Brand Specialist

Responsible for the selling of inventory

Professional contact with clients and the public

Continually prospecting for new and previous customers

August 2001 - Wyatt, Tarrant & Combs, LLP - Legal Secretary

August 2002 Type and draft correspondence and pleadings for Litigation Department Chair

and two Associates

Filing and overseeing of docketing

Enter time in Carpe Diem

May 1998 - Greenebaum Doll & McDonald, PLLC - Legal Secretary

March 2001 Type and draft correspondence and pleadings in Litigation Department

Record time entry and preparation of monthly billing

Assist clients in various matters

November 1997 - Jefferson County Attorneys Office - Secretary/Paralegal

May 1998 Type correspondence and pleadings for Assistant County Attorney for Corrections Department

Paralegal duties involving research of relevant law

August 1982 - Manpower Temporary Services - Temporary Clerk/Secretary

November 1997 Occasional temporary work assignments in the Metropolitan are

January 1985 - University of Louisville School of Law - Secretary II

October 1996 Type correspondence, reports, books and articles

Training in the use of Quattro and Wordperfect

Answer telephone, filing and assist students

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