Personal Assistant Customer Service
Resume:
Jessica Almengor
Administrative support, Administration assistant, Customer Service, Customer Support, Finance and billing, Collections, Call center, Loan principles, Office support, Collections and Payment Processing, Legal Secretary, Paralegal.
Bakersfield, CA 93313
***********@*****.***
• Relevant work experience includes; collections, customer service, financial assistance to members who are unable to make payments on existing loans. Contact delinquent members for payment, assist with payment arrangements and or loan modifications. Interests include finance, and a steady work flow. General office administration duties, answers phones, operates office machinery, fax machine, copier, computer. Ability to work independently with no supervision. Familiar with loan documentation. Generate new files for accounts as needed. Ability to make work well under pressure. Experience with face to face contact, discussing sensitive information and stressful situations.
• Ability to maintain a professional trustworthy, attitude.
• Ability to handle sensitive and confidential information.
• Work well with others and on a team. Excellent organizational skills.
• Excellent written and verbal skills.
• Opened and locked department safe.
• Closed Department each evening.
• Ability to work with no supervision.
•
Authorized to work in the US for any employer
Work Experience
Personal Time Off
May 2020 to Present
• Covid 19 lay offs.
• Extended personal time off, open for discussion . Collections Specialist
Safe 1 Credit Union - Bakersfield, CA
February 2009 to May 2020
Contact existing loan borrowers for past due payments by telephone and in writing. Follow up on payment arrangements, assist with payment options and or loan modifications. Main goal is to prevent borrowers from default and repossession of collateral. Update all account activity in system software. Other tasks include; assisting members with auto Insurance claims; contacting Insurance companies to request Information as needed. Responsible for logging and updating bankruptcy filings; filed claims, contacted the trustee and attorney as needed. Responsible for handling disability claims,obtaining information from sources to file claims, provided the insurance company with pertinent information as needed, to assure claims were filed and processed. Obtained disability payments insurance claim payments, and dealer refund payments as well as requested the refunds from the dealership or servicer. Upon receipt of all payments, responsible to log each payment on a spreadsheet. All logs were to be accurate for management and auditing reasons. Responsible for file maintenance as needed. Followed all requirements to reach month end goals and end of the year goals. Set up accounts for assignments such as Repossession of collateral, provided account information to Repossession companies
Filed notices of intent. Assigned accounts to 3rd party collection agencies. Education
Associates Degree in Paralegal Studies
SBB College - Bakersfield, CA
2006 to 2007
Skills
• Skills include: Office Administration, Proficient in Microsoft word and Microsoft excel, Collections procedures, customer service, telephone etiquette, ability to prepare documents, operate office equipment; facsimile, printer/scanner, Communication skills (10+ years)
• Organizational Skills and attention to detail skills, basic math skills, basic database skills, ability to operate a motor vehicle. (10+ years)
• Office experience (10+ years)
• Customer service (10+ years)
• Microsoft Outlook (10+ years)
• Writing Skills (10+ years)
• Typing
• Personal Assistant Experience
• English
• Microsoft Office (10+ years)
• Schedule management (10+ years)
• Banking
• Bankruptcy (10+ years)
• Payment processing (7 years)
• Clerical Experience (10+ years)
• Office Management
• Organizational skills (10+ years)
• Time management (10+ years)
• Word Processing
• Legal Research
• Document review (10+ years)
• Legal Drafting
• Conflict Management
• Negotiation
• Accounts Receivable
• Cashiering (3 years)
• Management
• Phone etiquette
• Customer support
• Cash handling (3 years)
• Data collection (10+ years)
• 10 key calculator (10+ years)
• Customer service (10+ years)
• Microsoft Outlook (10+ years)
• Microsoft Word (10+ years)
• Microsoft Office (10+ years)
• collections
Awards
10 years of employment
January 2020
Certifications and Licenses
Typing Certificate
July 2012 to Present
Typing Certificate 40wpm
Assessments
Customer focus & orientation — Highly Proficient
December 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Reliability — Expert
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Received a 10 year recognition award
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