Administrative Secretary Customer Service
Resume:
Brooke Brate
Trenton, OH
Summary:
Have held positions with management and inventory experience. I am looking for a career not a job. A place of employment who value their employees based on their work ethics and knowledge of their position. Potential to move up the career ladder to higher paid positions due to proof of stability, reliability, and achievement made while with the company. I myself am a go getter and carry that attitude always. Always interested in learning an improving to be the best employee possible.
Skills:
•Inventory management (4 years)
•certified landscaper (2 years)
•Payroll management (2 years)
•Customer service (10+ years)
•Outlook
•MS Office
•Microsoft Excel
•Cash Handling
•Receptionist
•Scheduling
•Time Management
•Data Entry
•Filing
•Microsoft Word
•Organizational Skills
•Sales
•accounting
•QuickBooks
•Communications
Education:
•High school diploma Franklin High School - Franklin, OH 2003 to 2007
•Landscape Technology in Landscaping Warren County Career Center - Lebanon, OH 2005 to 2007
Experience:
Employment Gap reason: February 2020 to present: Not working because of covid pandemic
Midwestern Auto Sales - Middletown, OH October 2018 – February 2020
Administrative Secretary
•Handles collections for three different businesses.
•Private business including property rentals, Car lot as well as Horse Stables.
•Receive all incoming calls from all three businesses.
•Take rental applications, deposits, as well as payments.
•Receive all stable applications, deposits as well as monthly payments.
•Write deals pertaining to vehicles. Accept payments from customers weekly, biweekly, monthly.
•Autopay processing for customers weekly, biweekly as well as monthly. Process evictions and repossessions.
The Children's Place - Dayton, OH October 2016 – December 2018
Assistant Store Manager
•Ensured shipment was checked in daily.
•As well as processed out onto sales floor. Complete daily paperwork. Including road maps created with Microsoft excel.
•Keeping road maps updated hourly with sales and conversion. All while keeping employees tasking throughout their daily shift. Help with the weekly scheduling of employees.
•Entering schedule into workforce management in order to send to the district management. Trains employees on store policies. Loss prevention, sales, Credit card applications etc.
•Completes weekly/monthly floor sets. Making sure floor sets are up to brand/company standards.
•Complete payroll in workforce and turn in every Sunday by 2pm.
The Children's Place - Monroe, OH June 2016 – September 2016
Sales Associate/Customer Service/Cashier
•Ensure customers are welcomed personally into the store.
•Complete sale changes every week before store opens for business.
•Help customers find merchandise and complete checkout process.
Max and Ermas August 2012 – May 2016
Bartender/Waitress/Cook
•Lead bartender, server, and carryout. Line cook and trainer.
•Ensured that each and every customer had a great family dining experience.
•Every item that was received by customers were up to company spec standards.
•Each employee hired in that was turned over to me during training period knew company standard guidelines. That they were educated on these guidelines and followed them.
Dominos - Franklin, OH 2010 – 2013
Assistant Manager
•Ensured drivers and insiders were clocked in and out each shift. In charge of nightly inventory records.
•Ensured delivery drivers took correct orders to customers in a timely manner.
•Answered phone calls, placed customer orders as well as made customer orders that were placed.
•Cleaned facility and made sure food was stored properly for the next day. Placed inventory orders into computer system. As well as placed weekly truck orders for business. Made weekly schedules for insider employees as well as drivers.
•Ensured schedule was placed into computer system.
•Ready for employees every week by Thursday night to validate there were no issues for that week's schedule.
•Made nightly deposit drops to bank.
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