Shannon Hill

**** *. **** *****

Arvada, CO *****

720-***-****

adq5p8@r.postjobfree.com

Skills:

**-*** ** *****

Microsoft Word/Excel, Outlook, Sharepoint, Phone/Email etiquette, shared drive access and knowledge of other AIR communities internal operating systems Administrative duties include: Inventory,Billing and Invoicing, Reporting on a weekly, monthly, quarterly, yearly basis

Internal and External Customer relations skills

Dedicated, Independent worker

Notary Public

My commission expires 06/23/22

Work History:

AIR Communities - Apartment Income REIT (formerly Aimco) 12/2004-current

Heavy phones-inbound calls and data entry

Helpdesk-support staff position

Admin Services-process invoices and verify billing records for accuracy Web Sales-updated ads for websites and implemented updates ROC Relations-liaison between properties and customers Outbound-new leads follow-up, maintenance request submissions Workforce-schedule and staffing support

Quality Assurance-QA calls for quality purposes

Content Management-website review; on-line system updates Payment Processing-Assist team when needed; duties include Processing credit card, ACH and Check payments on behalf of current customers

Mail receipt and proper processing for the Post Office Collections Coordinator - (2011-current)

Administrative duties include:

Tracking and assigning move out files to CCAMS for collection Work closely with third party collection agencies

Assist former residents with professional collection issues Verify and account for refunds due

Personal and Professional References upon request.