Melissa Jeffery

Elk Grove, CA *****

916-***-****

adq5ox@r.postjobfree.com

Summary

Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.

Skills

Professional bedside manner

Medical billing

Documentation procedures expert

Understands medical procedures

Charting expertise

Proper sterilization techniques

Venipuncture and phlebotomy

Inventory and supply management

HIPAA compliance

Stocking supplies

Human anatomy and physiology

Using a scale

Medical terminology knowledge

Patient scheduling

Vital sign monitors

Data entry

Certified in Basic Life Support (BLS)

Preparing specimens and samples

Team management and supervision

Communicating with patient families

Experience

Medical Assistant, 10/2021 12/2021

Kaiser Permanente Folsom, CA

Schedule Patients for there next Covid Vaccintaion

check in Patients

answer questions patients might have

Medical Receptionist, 03/2021 09/2021

Dignity Health Womens imaging Roseville, CA

Entered insurance, demographics and health history into patient database.

Checked patients in and out for appointments and collected co-payments.

Called patients to confirm scheduled appointments and obtain additional details.

Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Processed patient payments and scanned identification and insurance cards.

Protected patients by observing strict HIPAA guidelines.

Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.

Answered multi-line phone system and directed callers to requested personnel and departments.

Greeted each patient pleasantly and offered desk sheet for easy sign-in.

Delivered high-quality administrative and customer service to sustain patient and work flows.

Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

Straightened up waiting room to maintain neat and organized space.

Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Informed patients of financial responsibilities prior to rendering services.

DUPE - Handled correspondence, managed files and performed other clerical duties for office staff.

Gathered, transcribed and typed medical information into charts.

Compiled physical and digital documents, charts and reports.

Followed infection control procedures to protect patients and staff in waiting area.

DELETE - Ordered ink cartridges, toner, paper and other office supplies.

Medical Office Assistant, 04/2020 09/2021

Dignity Health Elk Grove, CA

Check in patients for there appointments

check patients temps

Registered patients and scheduled appointments.

Organized and managed medical supply inventory to foster continuous availability of required items.

Medical Assistant, 07/2018 03/2020

Sacramento Chest Clinic Sacramento, CA

Performed preliminary physical tests to accurately record results in patient history summary.

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Scheduled appointments for patients via phone and in person.

Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Educated patients about medications, procedures and physician's instructions.

Organized charts, documents and supplies to maintain team productivity.

Contacted pharmacies to submit and refill patients' prescriptions.

Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Assessed, documented and monitored vital signs for patients within outpatient setting.

Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

Followed principles of asepsis and infection control to meet patient safety guidelines.

Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

Education and Training

06/1998 Calvine High Elk Grove, CA

High School Diploma

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