Customer Service Call Center

Chelsea Bevill

***************@*****.*** 918-***-****

Tulsa, OK 74110

SUMMARY

Hardworking and motivated with 10 years of experience and record of success in Customer Service. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Adaptable Team Leader offering 5 years of experience coordinating operations to achieve set organizational goals. Communicative team leader with expertise in strategic planning, inventory management and loss prevention. Proficient in Microsoft Office. Committed to creating, maintaining and developing outstanding teams and achieving company goals through innovation and leadership. SKILLS

● MS Office

● Team building

● Leadership

● Customer-oriented

● Call Center Operations

● Organizational skills

● MS Office expertise

● Work ethic

● People skills

● Superb attention to detail

● Excellent team player

● Team management

● Friendly, positive attitude

● Computer skills

EXPERIENCE

Manager

MIT Catoosa, Oklahoma Feb 2021-Jun 2021

● Delivered superior customer service focused on quality and meeting customer needs.

● Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

● Answered customer questions face-to-face or by phone.

● Trained, managed and motivated employees to promote professional skill development.

● Motivated employees to share ideas and feedback.

● Directed all day-to-day operations of Subway facility to provide safe and enjoyable guest experience.

● Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.

● Implemented effective customer service surveys to encourage feedback.

● Managed daily operations, client relations and IT.

● Monitored inventory levels on a weekly basis and placed new orders for merchandise to keep supply well-stocked.

● Limited financial discrepancies, reviewing and approving billing invoices and expense reports.

● Received, checked-in and stocked merchandise throughout the store, helped maintain store inventory levels and assisted with orderliness and cleanliness of the sales floor and stockroom.

● Contracted vendors to follow up on late invoices. Crew Leader

Homemaid Tulsa, Oklahoma Dec 2015-Mar 2020

● Managed multiple employees in various job tasks.

● Delegated daily tasks to team members to optimize group productivity.

● Monitored task completion to meet company standards for performance.

● Inspected cleanliness, organization and safety of job sites after every shift.

● Developed and implemented strategies to enhance team performance, improve processes and boost results.

● Mentored newly hired crew members to prepare each for job roles.

● Resolved issues among crew members by addressing problems immediately and mediating disagreements.

● Assessed individual team member abilities and aptitudes, incorporating into shift duties to promote happy employees and effective workflows.

Extra Relief Clerk

QuikTrip Tulsa, Oklahoma Aug 2012-Dec 2015

● Processed sales transactions to prevent long customer wait times.

● Observed deadlines, enabling timely completion of tasks.

● Oversaw office inventory by restocking supplies and submitting purchase orders.

● Assisted with payment processing and investigating variances in cash amounts.

● Completed daily DAW assignments.

● Assisted in Quiktrip Kitchens by helping to make customers orders.

● Cash register experience.

Server Shift Leader

Pizza Hut Broken Arrow, Oklahoma Jun 2009-Sep 2012

● Supervised serving staff to drive a high level of hospitality and food excellence.

● Created a positive guest experience by listening to guest needs and recommending options to meet requests.

● Trained and acclimated new servers to the restaurant's culture and operations.

● Managed tables throughout the dining room to execute service at the highest level.

● Maintained thorough knowledge of the menu to describe dining options.

● Directed and assisted in general dining room cleaning and sanitation.

● Cleared dishes from tables during and after meal service to maintain a clean dining area.

● Welcomed guests with a personable attitude and brought beverage orders while reviewing menu options.

● Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

● Calculated charges, issued table checks and collected payments from customers.

● Collaborated with host, bus person and cook to serve up food and beverage options.

● Prepared salads, appetizers and garnishes to assist kitchen staff.

● Provided exceptional service to high volume of daily customers.

● Cleaned dishes with detergent, rinsing and sanitizing chemicals. EDUCATION AND TRAINING

Broken Arrow High School January 2012

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