Data Capturer Travel Consultant
Resume:
Introducing
SABELO MBANJWA
ID Number 820-***-**** 081
Nationality South African
Languages Zulu
English
Sotho
Availability Immediate
Salary Expectation Neg
SECONDARY EDUCATION
YEAR
INSTITUTION
QUALIFICATION
2003
Astra College
Matric
TERTIARY EDUCATION
YEAR
INSTITUTION
QUALIFICATION
2007
Tshwane University of
Technology
ND Tourism Management
FURTHER STUDIES
YEAR
INSTITUTION
COURSE
2004
Tshwane University of Technology
Travel Agency Operations
COMPUTER SKILLS
Galileo
Quick Travel
PROFESSIONAL EXPERIENCE
Company
SOUTHERN AFRICA MUSIC RIGHTS ORGANISATION
(Contract employment through Career Circuit)
Position
Data Capturer
Dates of Employment
November 2012 to April 2013
Duties
Data researching, analyzing and capturing
Reason for Leaving
Temporary assignment
Company
COMAIR / KULULA
Industry
Travel
Position
Call Centre Agent
Dates of Employment
May 2012 to August 2012
Duties
•Attend incoming calls
•Quote and sell airline tickets
•Attend to customer queries w.r.t. double payments; follow up on queries & calling the client back, etc.
•Online processing of payments
•Process refunds
•Liaise with supervisor
Reason for Leaving
Contract ending 31 August 2012 as it has been outsources to Fusion in Cape Town
Company
SEEKERS TRAVEL
Position
AR Clerk
Dates of Employment
September 2010 to July 2011
Duties
Collecting statement from the suppliers,
checking if Seekers Travel owe them any money
•Phoning suppliers to request invoices and checking if they correspond with voucher
•Making sure that suppliers are paid in time from our Creditors
•Closing open vouchers from Quick Travel and AGM
Reason for Leaving
Contract
Company
SURE FLYWEL TRAVEL
Position
Junior Travel Consultant
Dates of Employment
July 2008 to October 2009
Duties
•Making flight bookings Domestic and
Regional, Car Rental and Accommodation Reservations for clients on Galileo
•Issuing E-Ticket
•Creating Car hire and Accommodation
vouchers using Quick Travel
Reason for Leaving
Family responsibility in Pietermaritzburg
Company
TRAVEL WITH FLAIR
Position
Junior Travel Consultant
Dates of Employment
June 2007 to May 2008
Duties
Making reservation using Galileo and Quick
Travel
Reason for Leaving
Internship
Company
SOUTH AFRICAN AIRWAYS
Position
Call Centre Assistant
Dates of Employment
July 2005 to October 2005
Duties
•Answering telephonic queries related to
Flight cancellations
•Change existing bookings
Reason for Leaving
Left to study
Company CTRACK
Position Call Centre Agent
Dates of Employment 01 September 2012 till 30 October 2014
Duties Answering telephonic and testing for Technicians
Testing new installation through phone
Locate the vehicles
Update the entire basis
Arrange repairs for unit that are not responding
Assist clients with finance queries
Company TRACKER
Position Call Centre Agent
Dates of Employment 01 November 2014 till 20 September 2016.
Duties Post installation testing and unit related investigations
Assistance with retaining and cancellation of accounts monitoring and first line technical support for Tracker
Products.
Accurate capturing of data and updating of client information while speaking with the client.
Ability to interpret the financial system and assist clients with basic financial and legal queries.
Assistance with data-integrity campaigns as the need arise.
Ensuring that electronic communication received within the Client Service Division is handled efficiently in line with SLA and standards.
Follow up on clients outstanding queries.
Effective utilization of the Eyerys call rating system
Distribution of Skytrax Service Requests after in depth investigation and analysis was done on possible cause of problem.
Company
COMAIR/KULULA
Position
RESERVATIONIST
Dates of Employment
01 October 2016 to Present
Duties
•Answering telephonic queries related to
Flight cancellations
•Change existing bookings
•Making New bookings
•Assisting with Schedule Changes
•Check in passengers and off load passengers
•Assist Travel Agents with queries
•Doing invoice for passengers
•Making Regional Bookings
•Assisting with Special Needs Passengers
•Clearing Ques on the Sabre System
•Confirming bookings that have been cancelled by Sabre
•Assist with flight delays
REFERENCE ON SABELO MHLONGWE
Company
SEEKERS TRAVEL
Jack HR
Company
SUREFLYWELL
JEAN MOOLA
Company
COMAIR /KULULA
ELSIE MTHIMUNYE
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