SARAH STRONG WINFIELD

*** ******** **, ****** ****** SC 29461

843-***-****

adq5ok@r.postjobfree.com

Professional Summary

Highly motivated seeking a full-time position with a good company to bring a professional but fun attitude and utilize years of experience in customer service and case management with the South Carolina Army National Guard to provide excellent hospitality. Brings excellent people skills and talent for overcoming customer objections. A true team player.

Education

•Trident Technical College

North Charleston, SC • 07/2017

Associate: Arts

• Berkeley High School

Moncks Corner, SC • 06/2014

Diploma

Skills

• Training expertise• Preventing incidents• Assessing risks• Dependable and Responsible• Issue and Complaint Resolution• Calm and Professional Under Pressure• Upbeat and Positive Personality• Understanding Customer Needs• Highly Driven

Experience

South Carolina Army National Guard - Soldier Family Readiness Specialist

04/2021 - Current

• Non-medical case management, employment services, finance issues/advice, legal service referrals, unit leadership assistance, resource and referrals for any matter related to someone who has or is serving, customer service. Division: Adjutant General Office (E240). Department: Family Programs (21022872). Title: Program Coordinator 1- Charleston

40+ Hours per week, CV equivalent to the GS 9 Pay Plan

Chick-Fil-A Cooperate - Grand Opening Trainer 07/2017 - 04/2021

• Traveling to other locations for new stores and training brand new teams, Retrains and supports new Operators and leaders on culture

Chick-fil-A - Team Leader 07/2017 - 04/2021

• Implemented operation procedures, teaching and coaching team members,Identified growth opportunities within the restaurant through observation, customer feedback, and employee feedback

Chick-Fil-A - Lead Trainer 07/2017 - 04/2021

• Does initial training for new employees, Training extensively with leadership candidates on customer service, Piloting a new training program with our Training Director, Works with the team for constant growth and development, Servsafe certified

Stokes Honda Automotive - Service Advisor

01/2017 - 03/2017

• Writing Services, liaison between the customers and the

technicians, Internet Services

Stokes Kia - Business Development Representative

01/2016 - 01/2017

• Primary communicator with customers via the internet,

Scheduled and completed billing for service appointments

Chick-Fil-A - Team Leader

11/2014 - 04/2016

• Implemented operation procedures, teaching and coaching team members, Identified growth opportunities within the restaurant, customer feedback, employee feedback