adq5km@r.postjobfree.com 760-***-****

Summary

Positive, upbeat Customer service Representative brings more than 15 yearsof eustomer-facing experience in fast-paced

settings. Highly adaprable to addressing diverse customer needs, Proven history of building trust with customers 10

promote satisfaction resolve concerns and maintain long-term loyalty

‘Communicative customer service professional motivated to maintain custome satisfaction andl contribute to company

success History managing large amounts of inbound callsand sustaining satisfactory relationships with customers. Offers

Skil with CRM systems paired with outstanding ative listening and multitasking ates.

Diplomaticeustomer servi professional experienaed in defining and analyzing customer requests to resolve issues

AAcaurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions.

‘Confident communicator recognized for consistently receiving excellent customer feedback

Skills

«Report creation «Report generation

+ Credit cand payment processing ‘ System implementation

Experience

Pacific coast warehouse company Ontario ® Provided outstanding service to new and longstanding customersby

1c attending closely to cenaztns and developing solutions.

‘Customers Service Representative ‘¢ Upheld strict qualty contol policies and procedures dusing customer

720**-****** interactions

‘¢ Reviewed customer account information to determine current issues and

potential solutions.

‘Informed customers about biling procedures, processed paymentsand

provided payment option setup assistance

‘© Consulted with customers to determine best methods to resolve service

and billing issues.

‘© Bult clint rapport while accurately processing repair documentation and

troubleshooting technical discrepancies through completion,

‘© Confirmed delivery ofordersand troubleshot missed delivery dates,

shorlages and overages.

‘¢ Made outbound alls to obtain account information,

‘¢ Revbwed account and sevice histories to identify trends and isues.

‘Setup and activated customer accounts

‘Answered customer questions and addressed concens resulting in

[Numbers reduction in complaint cll.

‘Trained new employees on procedures and policies to maximize team

performance

‘¢ Worked with supervisor to develop customer service improvement

‘Strengthened traceability by developing organization systems or client

contracts, records, reportsand agendas.

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