Pamela Johnson

Customer Service Representative

Niagara Falls, NY 14303

adq5kc@r.postjobfree.com

+1-716-***-****

Dedicated and well-organized professional to secure a position with your company utilizing my skills, training, and experience as a Manager/Supervisor in Housekeeping/Hospitality or other position in Sales and/or Customer Service

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Niagara Recovery Solution Management - Lockport, NY March 2022 to Present

• Financial recovery solution specialist

• Assist customers with financial stability

• Resolve arbitration

Team member

Tim Horton's

December 2021 to Present

• Exceptional customer service

• Food prep

• Assist customers

• Monetary transactions

• Stock

• Cleanliness of establishment

Laboratory Technician

Sunbeam Laboratories - Niagara Falls, NY

October 2015 to February 2021

• Regulate water supply and temperature

• Transport to processing room

• Process and prepare

• Refine product for commercial use

• Clean up and package product for shipping

Manager Assistant

Tony Roma's - Niagara Falls, NY

July 2015 to September 2017

• Scheduled

• Drawer

• Inventory

• Checks

• Deposits

• Hiring

• Menu

• Tour groups

• Conflict Resolution

• Refunds

Housekeeping / Laundry

Wingate by Wyndham - Niagara Falls, NY

June 2015 to October 2015

* Cleaned up to 12 rooms per day including making beds, sweeping, vacuuming, mopping, and deodorizing, and more

* Cleaned bathrooms and replaced amenities

* Restocked carts with fresh linens and other supplies as needed

* Cleaned hallways and stairwells, lobbies, and service areas

* Operated commercial washers and dryers, removed cleaned/dried laundry, folded items, and restocked carts and laundry closets

Retail Associate/Customer Service

Guess Retail Outlet - Niagara Falls, NY

April 2010 to September 2015

• Managerial Assistant

• Maintain store appearance

• Assist customers with all inquiries

• Set up floor displays

• Fitting room attendant

CNA - Certified Nursing Assistant

CNA - Lewiston, NY

July 2004 to January 2008

Assisted up to 15 patients with their daily living needs such as dressing and grooming, showering/bathing, feeding, transporting throughout the facility for dining, appointments, or events

* Recorded daily vital readings (pulse, BP, blood sugar) and also recorded patients' daily food/beverage intakes, as well as urine/stool outputs and any other details deemed significant to insure the compilation of comprehensive charts

* Provided companionship for patients to ensure emotional stability and well-being Crew Member

Dunkin Donuts - Niagara Falls, NY

July 2006 to September 2007

* Prepared food and brewed coffee and teas for customers

* Greeted customers, took their orders, served food, and received money for customers' orders

* Operated credit card readers and cash registers, returning change as needed

* Stocked shelves and kept all work areas neat, organized and sanitized as needed Sandwich Artist (Temporary)

Subway - Niagara Falls, NY

April 2006 to July 2006

Greeted customers entering the restaurant and received their breakfast, lunch, and dinner orders, preparing the sandwiches/subs quickly and to their specifications

* Performed cashier duties, cashing-out customers processing credit cards or receiving cash, and returned exact change

* Received deliveries of food and supply orders and logged all items into computer to track inventory properly

* Performed general cleaning in dining room and kitchen area, sanitizing surfaces as required Customer Service Representative

Verizon Wireless - Niagara Falls, NY

October 1999 to April 2006

* Call center environment

* Answered inbound calls from customers needing help/support

* Responded to request from customers in a timely manner

* Obtained customer information

* Performed data entry

* Researched products for customers based on needs Office Assistant

Niagara Cointy Family Court - Lockport, NY

June 1989 to September 1989

• Update court books and documents

• File paperwork

• Answer multi line phone

• Weigh and meter mail

• Data entry

• Customer service assistance

• Assert confidentiality

• Type 60 wpm

Education

Accounting

LaSalle Senior High School - Niagara Falls, NY

2008 to 2015

Diploma

Lockport Senior High School - Niagara Falls, NY

1995

Skills

• Multi-line phone systems (10+ years)

• Medical office experience (5 years)

• Customer service (10+ years)

• Workforce Development

• Coffee Experience (10+ years)

• Food Production (10+ years)

• Barista Experience (10+ years)

• Laboratory Experience (7 years)

• Accounting (2 years)

• Medical Records (10+ years)

• Accounts Payable (2 years)

• POS (10+ years)

• Food Preparation (10+ years)

• Quality control

• Merchandising

• Conflict Management

• Payroll

• Office Management

• General Ledger Accounting

• Data Entry

• Interviewing

• Microsoft Word

• Quality Assurance

• Laundry

• Microsoft Powerpoint

• Microsoft Excel

• Microsoft Office

Certifications and Licenses

Professional Certification in Customer Service

November 2002 to Present

• Extraordinary customer satisfaction

• POS contact

• Quality assurance

• Escalation resolution

CNA

Assessments

Work style: Reliability — Proficient

October 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Work motivation — Familiar

October 2021

Level of motivation and discipline applied toward work Full results: Familiar

Customer focus & orientation — Expert

October 2021

Responding to customer situations with sensitivity Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

* Over 10 years' experience in several managerial roles, supervising up to 5 employees per shift in the housekeeping/hospitality, call center, and restaurant industries, ensuring that all work performed met and/or exceeded all corporate standards and customers' expectations

* Proficient with most aspects of workforce development including training, delegating work orders, monitoring all work activities for quality, expediency, safety, and proper employee/customer interactions, conducting performance evaluations, implementing disciplinary measures, and consulting with upper management for employee status/progress reports

* Over 10 years' experience in sales and providing excellent customer service, assisting customers with their product/services selections, offering intelligent solutions customized to individual needs, and resolving issues to their complete satisfaction

* Operates credit card readers, POS systems, and cash registers, cashing-out customers' orders, returning exact change, and maintaining balanced drawers

* Strong communications, analytical, and problem-solving skills

* Multi-tasks efficiently, learns new systems quickly, and completes all projects on time or ahead of schedule

* Familiar using computers, Windows, Internet research, email

* Works well independently or collaboratively in a team environment

Contact this candidate