Customer Service Representative
Resume:
Pamela Johnson
Customer Service Representative
Niagara Falls, NY 14303
***********@*****.***
Dedicated and well-organized professional to secure a position with your company utilizing my skills, training, and experience as a Manager/Supervisor in Housekeeping/Hospitality or other position in Sales and/or Customer Service
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Niagara Recovery Solution Management - Lockport, NY March 2022 to Present
• Financial recovery solution specialist
• Assist customers with financial stability
• Resolve arbitration
Team member
Tim Horton's
December 2021 to Present
• Exceptional customer service
• Food prep
• Assist customers
• Monetary transactions
• Stock
• Cleanliness of establishment
Laboratory Technician
Sunbeam Laboratories - Niagara Falls, NY
October 2015 to February 2021
• Regulate water supply and temperature
• Transport to processing room
• Process and prepare
• Refine product for commercial use
• Clean up and package product for shipping
Manager Assistant
Tony Roma's - Niagara Falls, NY
July 2015 to September 2017
• Scheduled
• Drawer
• Inventory
• Checks
• Deposits
• Hiring
• Menu
• Tour groups
• Conflict Resolution
• Refunds
Housekeeping / Laundry
Wingate by Wyndham - Niagara Falls, NY
June 2015 to October 2015
* Cleaned up to 12 rooms per day including making beds, sweeping, vacuuming, mopping, and deodorizing, and more
* Cleaned bathrooms and replaced amenities
* Restocked carts with fresh linens and other supplies as needed
* Cleaned hallways and stairwells, lobbies, and service areas
* Operated commercial washers and dryers, removed cleaned/dried laundry, folded items, and restocked carts and laundry closets
Retail Associate/Customer Service
Guess Retail Outlet - Niagara Falls, NY
April 2010 to September 2015
• Managerial Assistant
• Maintain store appearance
• Assist customers with all inquiries
• Set up floor displays
• Fitting room attendant
CNA - Certified Nursing Assistant
CNA - Lewiston, NY
July 2004 to January 2008
Assisted up to 15 patients with their daily living needs such as dressing and grooming, showering/bathing, feeding, transporting throughout the facility for dining, appointments, or events
* Recorded daily vital readings (pulse, BP, blood sugar) and also recorded patients' daily food/beverage intakes, as well as urine/stool outputs and any other details deemed significant to insure the compilation of comprehensive charts
* Provided companionship for patients to ensure emotional stability and well-being Crew Member
Dunkin Donuts - Niagara Falls, NY
July 2006 to September 2007
* Prepared food and brewed coffee and teas for customers
* Greeted customers, took their orders, served food, and received money for customers' orders
* Operated credit card readers and cash registers, returning change as needed
* Stocked shelves and kept all work areas neat, organized and sanitized as needed Sandwich Artist (Temporary)
Subway - Niagara Falls, NY
April 2006 to July 2006
Greeted customers entering the restaurant and received their breakfast, lunch, and dinner orders, preparing the sandwiches/subs quickly and to their specifications
* Performed cashier duties, cashing-out customers processing credit cards or receiving cash, and returned exact change
* Received deliveries of food and supply orders and logged all items into computer to track inventory properly
* Performed general cleaning in dining room and kitchen area, sanitizing surfaces as required Customer Service Representative
Verizon Wireless - Niagara Falls, NY
October 1999 to April 2006
* Call center environment
* Answered inbound calls from customers needing help/support
* Responded to request from customers in a timely manner
* Obtained customer information
* Performed data entry
* Researched products for customers based on needs Office Assistant
Niagara Cointy Family Court - Lockport, NY
June 1989 to September 1989
• Update court books and documents
• File paperwork
• Answer multi line phone
• Weigh and meter mail
• Data entry
• Customer service assistance
• Assert confidentiality
• Type 60 wpm
Education
Accounting
LaSalle Senior High School - Niagara Falls, NY
2008 to 2015
Diploma
Lockport Senior High School - Niagara Falls, NY
1995
Skills
• Multi-line phone systems (10+ years)
• Medical office experience (5 years)
• Customer service (10+ years)
• Workforce Development
• Coffee Experience (10+ years)
• Food Production (10+ years)
• Barista Experience (10+ years)
• Laboratory Experience (7 years)
• Accounting (2 years)
• Medical Records (10+ years)
• Accounts Payable (2 years)
• POS (10+ years)
• Food Preparation (10+ years)
• Quality control
• Merchandising
• Conflict Management
• Payroll
• Office Management
• General Ledger Accounting
• Data Entry
• Interviewing
• Microsoft Word
• Quality Assurance
• Laundry
• Microsoft Powerpoint
• Microsoft Excel
• Microsoft Office
Certifications and Licenses
Professional Certification in Customer Service
November 2002 to Present
• Extraordinary customer satisfaction
• POS contact
• Quality assurance
• Escalation resolution
CNA
Assessments
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Familiar
October 2021
Level of motivation and discipline applied toward work Full results: Familiar
Customer focus & orientation — Expert
October 2021
Responding to customer situations with sensitivity Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
* Over 10 years' experience in several managerial roles, supervising up to 5 employees per shift in the housekeeping/hospitality, call center, and restaurant industries, ensuring that all work performed met and/or exceeded all corporate standards and customers' expectations
* Proficient with most aspects of workforce development including training, delegating work orders, monitoring all work activities for quality, expediency, safety, and proper employee/customer interactions, conducting performance evaluations, implementing disciplinary measures, and consulting with upper management for employee status/progress reports
* Over 10 years' experience in sales and providing excellent customer service, assisting customers with their product/services selections, offering intelligent solutions customized to individual needs, and resolving issues to their complete satisfaction
* Operates credit card readers, POS systems, and cash registers, cashing-out customers' orders, returning exact change, and maintaining balanced drawers
* Strong communications, analytical, and problem-solving skills
* Multi-tasks efficiently, learns new systems quickly, and completes all projects on time or ahead of schedule
* Familiar using computers, Windows, Internet research, email
* Works well independently or collaboratively in a team environment
Contact this candidate