Computer literateCustomer servicePos knowledgeSoftware knowledge

SIYATEMBA MATYABAZA

Mahehla Area

Cell 060-****-***

******************@*****.***

To enhance my knowledge and understanding, to gain experience in the world of work so that I may be able to apply my knowledge and skills meaningfully, contributing not only to my general progress but also to the improvement of the organization within which I work. Possesses a Distinction in Personnel Management and expertise in Microsoft Word. Looking to leverage my knowledge and experience into a role as Project Manager.

HIGHLIGHTS

Energetic self-starter

Listening skills

People person

Mathematical aptitude

PROFESSIONAL EXPERIENCE

Paloma Gas Ballito, KZN

Driver Assistant February 2015 – April 2018

Helping to load goods into the van for delivery to customers

Making sure that the goods are loaded securely and will not move or get damaged in transit

Helping to find the best route for the journey by map reading or using either satellite navigation (satnav) or Global positioning system (GPS) software

Guiding the van driver to reverse and park

Unloading the van and carrying the goods into the customer’s premises or home

Getting POD (point of delivery) signatures and perhaps taking payment or orders

Building or assembling furniture or other equipment on site in some cases

Helping to clean the vehicle.

Pro Cell Cape Town, WC

Cashier February 2009 – March 2011

Greet customers with a smile and inquire about store experiences

Answer questions about merchandise and maintain current knowledge of all promotions

Contact customer service managers to handle pricing issues and complaints

Volunteer for extra work to cover short-staffed shifts

Helped management with administrative functions such as scheduling and training

Count, organize, and balance the cash drawer; fill out the cashier slip; and make deposits while in the presence of a manager or supervisor

Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines

Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS

Assist customers at checkout with sales, returns and other transactions

Info IT Solutions Ntabankulu, EC

General Assistant January 2021 – June 2021

Help customers with the use of computers and applications.

Respond to customers who encounter error messages from accessing sites, emailing or downloading content.

Monitor use of computers to ensure compliance with café policies and applicable laws and regulations.

Time customers of the number of minutes or hours they will use the computer or internet.

Fill orders for food or beverages.

Clean computer areas and eating tables.

EDUCATION

King Sabata Dalindyebo TVET College Mthatha, EC

Diploma in Human Resources Management, June 2014

Graduated in December 2015

ADDITIONAL SKILLS

Basic math skills, for example the ability to add, subtract, multiply, divide and calculate quickly

Experience handling customer service issues, cash and credit card transactions

Maintains a professional and service-oriented environment in the pro shop by utilizing excellent interpersonal and customer service skills, organizational skills and the ability to multi-task in a fast-paced environment

MS Office (Word, Excel, Outlook, PowerPoint, OneNote, Access)

Google Drive (Docs, Sheets, Slides, Forms)

Spreadsheets (Excel, Google Sheets, OpenOffice). Pivot tables, comparative analyses, link to database, macros, sensitivity tables, vertical lookups.

Email (mail merge, filters, folders, rules)

Presentations/Slideshows (PowerPoint, Google Slides, OpenOffice Impress)

Database Management (MS Access)

QuickBooks. Pro tip: talk about specific applications of your skills: Expense tracking, accounts payable, invoicing, cash flow management, employee time tracking, reports, payroll.

Social Media (Facebook, Twitter, Instagram). Pro tip: Explain how you apply your social media skills, e.g., talk about giveaways, post engagement metrics, reach, customer interaction.

Web (HTML, CSS, JavaScript, WordPress, Joomla, Content Management Systems (CMS), code libraries

Writing Skills (WordPress, technical writing, journalism, research, ghostwriting.

Graphics (Photoshop, Illustrator)

Enterprise Systems. Automated Billing Systems, Payment Processing, Customer Relationship

Bilingual in isiXhosa and isiZulu

Contact this candidate