Customer Service /Housekeeping Manager

Tameka James

***************@*****.*** 252-***-**** Rocky Mount, NC 27801

Summary

Enthusiastic Housekeeping Supervisor offering 16 plus years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

High-energy Housekeeping Manager successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.

Skilled Housekeeping Manager oversees day-to-day operation of internal and external functions of housekeeping department with primary intent of maintaining decor and beauty of facility. Strong administrative background with proficiency with payroll, scheduling and recruiting and hiring. Trains, coaches, evaluates and provides guidance to all housekeeping team members.

Skills

●Cleaning practices

●Quality assurance and control

●Chandelier cleaning

●Polishing surfaces

●Cost reduction strategies

●Staff training and development

●Employee training

●Customer service-focused

Experience

Homewood Suites by Hilton Rocky Mount, NC

Housekeeping Manager

10/2016 - Current

●Supervised and supported housekeeping personnel to maximize quality of service and performance.

●Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.

●Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.

●Reviewed employee performance and devised improvement plan to achieve goals.

●Created schedules, shift reports and other business documentation to coordinate housekeeping needs.

●Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.

●Employed deep-cleaning techniques for areas in need of additional sanitation.

Bojangles' Famous Chicken 'n Biscuits Fayetteville, NC

Shift Leader

06/2013 - 09/2016

●Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

●Supervised, motivated and led employees to maintain productivity and customer service levels.

●Upheld company standards and compliance requirements for operations and cleanliness.

●Delegated tasks to employees and monitored activities and task completion.

●Assisted general manager with operations game plan and company initiatives implementation.

●Coordinated shift-based inventory receiving, auditing and restocking.

●Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.

Hilton Greenville, NC

Room Attendant

04/2009 - 05/2013

●Welcomed guests, provided answers to questions, and anticipated guests' service needs.

●Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

●Employed deep-cleaning techniques for areas in need of additional sanitation.

●Responded quickly to guest inquiries and delivered linens and personal care items upon request.

●Washed and polished glass windows and doors to keep entryways clear and professional.

●Vacuumed, dusted and polished furniture in common areas, including hallways and waiting areas at elevators.

●Replenished each guest room with necessary supplies, including water glasses, toiletries and paper products.

●Delivered extra linens, paper products and toiletries to guests.

Education and Training

North Pitt High School Bethel, NC

GED

06/1999

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