Debt Collector Customer Service
Resume:
Marcus K. Griffin
Fayetteville, Ga. 30214
*********@*****.***
Professional Summary
Enthusiastic Career-driven individual with in-depth knowledge of sales, collections, customer service, account management and training.
Skills
Management, Customer service, Multitasking, Success Driven, Clerical Work, Collections, Sales and Leadership, Accounting, Marketing, Entrepreneurship, Excellent Team Building Skills. Experience:
A.G Transport South llc. Atlanta, Ga March 2019 to Present Collections Manager
● Oversee staff members and assure a functioning team environment to set and achieve business goals and maintain collection standards.
● Ensure accurate and timely invoicing of customers.
● Set payment collection goals and targets for the department.
● Constantly creating and implementing strategies to improve the collection of outstanding credit accounts.
● Perform customer, client, and vendor assessments to establish metrics for evaluating risks and setting credit limits.
● Provide in depth aging and credit risk analysis for customers.
● Assist other managers and leads in daily collection duties and month-end close processes.
● Performed bookkeeping duties using Quickbooks and Excel for budgeting, payment processing, invoicing, expense management and inventory.
Concoction Media Atlanta, Ga. August 2009 to Present Owner/Operator/ Writer
● Network with individuals to create media related projects and products that can be marketed and sold.
● Maintain a schedule for events, accounts receivables, shipping and distribution and networking with companies for promotion and investment opportunities. Trauner, Cohen, & Thomas Attorney at Law Dunwoody, Ga September 2006 to May 2009 Third Party Debt Collector/C.S.R.
● Excelled in exceeding daily goals in collecting charge off debts for credit card and auto deficiency loans. Trained in and applied FDCPA and state laws and regulations.
● Used effective communication skills to assist debtors and advise them on ways to generate revenue and reduce debt.
First Financial Asset Management Atlanta, Ga. August 2005 to Sept. 2006 Third Party Debt Collector/ C.S.R
● Earned “Top Collector” for two consecutive years for being the top performer and consistently exceeding daily budget.
● Followed FDCPA and state rules and regulations to manage accounts payable/ receivables and to skip trace accounts.
● Developed empathetic client relationships by using effective communication skills. O.S.I Marietta, Ga. Jan 00 to March 2003 Third Party Collector/C.S.R.
● Collected debts on charged off credit card debts.
● Followed FDCPA rules and regulations to properly communicate with debtors, third parties and attorneys and to skip trace.
● Used negotiation skills to get debts paid in full or by settling for a lesser amount. Service History and Education
United States Navy San Diego, Cali. June 1993 to December 2000 Boatswain’s Mate
● Assisted with deployment of Aircraft Carrier by navigation and by line handling, communications and damage control.
● Inventory, shipping and receiving, painted and cleaned.
● Honorably Discharged
Colorado Technical University March 2016 to November 2018 Bachelor's in Business Administration
Reference upon request
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