Customer Service Office Assistant
Resume:
Joy Rozier
Registered Behavior Technician in ABA/Tutor
Fayetteville, NC 28304
*********@*****.***
I am passionate about working with children, especially those who need help in accomplishing goals required to reach their potential. Being capable of accommodating teaching methods to meet individual learning styles is invaluable and a strong suit of mine. My desire to see each child succeed drives me to be a focused, resilient and dedicated employee to any company entrusting me to work with their clients.
Authorized to work in the US for any employer
Work Experience
Caretaker
self-employed - Fayetteville, NC
September 2020 to Present
I assist with medication documentation, transport client to doctor appointments and advocate for necessary treatment, record client’s doctor summaries, and share with the rest of team members through technology.
Handle insurance issues that arise with the client’s care. Communicate through email, written and verbally with multiple companies requiring documentation requested to continue client care. Registered Behavior Technician (RBT)
LIFESPAN ABA - Fayetteville, NC
August 2017 to September 2020
I used positive reinforcement to help children on the autism spectrum achieve socially acceptable behaviors, become more verbal and perform tasks in an appropriate manner. Data was taken throughout each session with the child and then recorded into the company database at the end of the session.
Data was then entered into Excel to see an increase or decrease in goals being worked on in session over a certain time period.
Office Assistant/Tutor/Customer Service
CHILD INC. TUTORING AGENCY - Fayetteville, NC
April 2009 to October 2011
Customer Service-
Handled incoming calls regarding tutoring and scheduling Used computer program to create staffing schedule weekly Distributed needed supplies to tutors
Greeted parents and children, took payments from parents Kept waiting area clean and safe
Organized tutoring environment to promote productivity and learning Tutor-
Prepared lesson plans or learning modules for tutoring sessions according to students' needs and goals. Provided feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students.
Behavior Technician/Respite Care Provider
Autism Society of NC - Fayetteville, NC
March 2007 to April 2009
Conferred with parents, guardians, teachers, counselors, or administrators to resolve students' behavioral or academic problems.
Developed and implemented strategies to meet the needs of students with a variety of disabilities. Employed special educational strategies or techniques during instruction to improve the development of sensory- and perceptual-motor skills, language, cognition, or memory. Prepared classrooms with a variety of materials or resources for children to explore, manipulate, or use in learning activities or imaginative play.
Taught socially acceptable behavior, employing techniques such as behavior modification using positive reinforcement.
Prepared reports on students and activities as required by administration. Customer Service Rep / teller
Sprint - Fayetteville, NC
October 1997 to June 1999
Handled customer payment issues and concerns. I directed them to appropriate departments if I didn’t have authority to resolve their issue.
Sold upgrades to existing clients seeking help with accounts. Processed payments and provided account explanations. CSA - Customer Service Associate
Stein Mart - Fayetteville, NC
July 1995 to September 1997
Handled customer returns and store credits. I resolved customer issues of various natures. I processed payments and made sure of customer satisfaction. I also sold store merchandise. Education
Bachelor's degree in Sociology
University of NC at Pembroke - Pembroke, NC
1994 to May 1997
Certified in RBT Certification
Relias Academy
2016
Elementary Education
East Carolina University - Greenville, NC
Skills
• Applied behavior analysis
• Autism Experience
• Behavioral Therapy
• Developmental Disabilities Experience
• Data Collection
• Behavior Management
• Experience with Children
• Writing Skills
• Special Needs
• Organizational Skills
• Time Management
• Experience Working With Students
• Curriculum Development
• Tutoring
• Communication skills
• Staff Scheduling
• Tutoring
Certifications and Licenses
Registered Behavior Technician
First Aid Certification
BLS Certification
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