Customer Service Csr

Mohammad Bilal Iqbal

Introduction

An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills, competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise, and able to supervise the new CSR&TSR agents and moniter the teams. Seeking a new, challenging role in customer service company which will utilise existing skills.

KEY ACHIEVEMENTS

Vodafone : A proven record of accomplishment in resolving complex customer issues

Vodafone : Achieve daily targets on time

Vodafone : Provide accurate information to customers

Vodafone : Able to close the deal with proper customer satisfaction

Mercury Enterprises : Consistently the top salesperson, exceeding sales targets and manage to achive the benchmark

Mercury Enterprises : A record of achieving 128 billed sales in a month on USA energy outbound campaign Mercury Enterprises : A proven record of maintaing 80 Percent call quality score while closing deal

Mercury Enterprises : Providing cable internet and phone services to customer‘s through charter spectrum

EMPLOYMENT HISTORY

Company

KM Communications

● My role was to manage the team of 20 agents on usa energy outbound campaign.

● Able to achieve the daily targets which was given by the orgainization.

● Reporting of daily sales.

Company

Vodatone

Delivers an excellent customer Service, helping customers choose the right product and/or service for their requirements

● Provide the better product information to the customers

●Utilize and understand the customer query and provide the right solution

●Buliding up reputation in the call

●Achieve daily targets on time and maintain good quality score

●Provide excellent customer service all the time

Company

Mercury Enterprises

● Making outbound calls to the USA residential customers to offer the better rate for there electricity and gas bills

● Provide customers the correct information and drive the call towards the sale

● Cold-called customers to up-sell services

● Doing proper screening of customers in the call

Education

Saint Paul Primary School (UK)

03 March 1998 to 26 February 2005

Saint Thomas Aquinas High School (UK)

04 April 2005 to 01 March 2009

High School Graduated

March 2009

ADDITIONAL SKILLS

Languages

British Irish And Scottish English

Software:

Microsoft Office (PowerPoint, Word, Excel), Adobe Photoshop, learns new software quickly

INTERESTS

Watching movies, listening music, swimming, playing cricket, reading books

REFERENCES ON REQUEST

Contact this candidate