Service Representative Security Guard
Resume:
Russell P. Annamunthodoo
Jamaica NY 11433
**********@*****.***
Summary of Qualifications:
Hardworking, reliable, and detailed oriented. Works well with others as well as independently.
Highly motivated; accurate and quick with good interpersonal skills. Excellent Customer Service Skills.
Summary of Experience:
Performed the following the duties as Porter:
● Sets up stocks and maintains work areas.
● Monitors and maintains cleanliness, sanitation, and organization of assigned station and service
areas.
●Responsible for the upkeep of grounds, amenities, building exteriors and leasing office.
Parking Lots and other community buildings of multi-family residential grounds.
Performed the following duties as a Tour Bus Dispatcher:
●Very alert; extraordinary attention to detail, multi-tasking skills with ability to respond quickly to changes.
●Able to quickly and efficiently keep buses arriving at their destination on time.
●Oversaw and dispatched buses in a timely manner.
●Conveyed important information in a clear, concise and authoritative manner.
Performed the following duties as a Taxi Dispatcher:
●Dispatched cabs to customers and kept records of all road-service calls
●Responsible for communicating with drivers on the road via phone, or two-way radio.
●Helped drivers with problems and answered their questions.
●Instructed drivers which routes to take to avoid traffic jams.
●Assisted drivers involved in accidents, dispatching call for assistance and sending other taxis to customers.
Performed the following duties as a Security Guard:
●Guarded industrial and commercial properties against fire, theft, vandalism and illegal entries.
●Patrolled buildings and grounds for commercial establishments and work sites.
●Examined doors, windows and gates to ensure that they were secure.
●Warned violators of rule infractions such as loitering, smoking and carrying forbidden articles.
●Watched for and reported irregularities such as fire hazards, leaking water pipes and security doors left unlocked.
●Searching airplanes, bag room and airport ramp
Performed the following duties as a Customer Service Representative:
●Took incoming calls from airline customers; dealt with complaints; helped passengers establish itineraries or answer general questions in regards to travel.
●Checked passengers’ identification, accepted, tagged baggage and printed boarding passes for passengers as they check in.
●Answered questions and rebooked passengers due to cancelled or delayed flights.
●Organized passengers’ information, made announcements and worked with passengers needing special attention or those waiting for standby tickets or upgrades.
Work History:
Luna Park Housing Corporation Brooklyn,NY
Porter 10/2019-3/2022
Rockefeller Center New York,NY
Security Guard 3/2019-9/2019
Rochdale Village Public Safety Queens,NY
Security Guard 5/2015-12/2018
Clark Investigations and Security Service New York, NY
Security Guard 3/2015-4/2015
Global Security Queens, NY
Aviation Security 05/2013-08/2014
Summit Security Services New York, NY
Security Guard 07/2012-11/2012
City Sights New York, NY
Tour Bus Dispatcher 02/2009-11/2011
JFK Gateway Frontline Services New York, NY
Taxi Dispatcher 11/2007-08/2008
Securitas Security Services New York, NY
Security Guard 02/2007-10/2007
Swissport Airlines New York, NY
Ticket Agent /Customer Service Representative 06/2006-12/2006
Education: Queens Academy/ Hillcrest high School New York, NY
High School Diploma
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