Customer Service Representative
Resume:
Michelle Cotner
Lincoln, NE 68516
&@ ***********@*****.***
PROFILE
Highly motivated, extremely
detail oriented, great
organizational skills, excellent
communication skills that will
contribute to an organizations
bottom line.
CORE COMPETENCIES:
WORK EXPERIENCE
MORTGAGE ADVISOR
Finance of America
* Collect customer's private data and put in to the computer
system.
* Use Byte software to figure out the best option for the
customer.
* Educate customer on the mortgage Industry
CUSTOMER SERVICE REPRESENTATIVE
SOFTWARE SPECIALIST
Ingenix Lincoln, NE (Remote Position)
* Customer Service
* Answered customers questions/orders
* Called leads for medical coding -books
* Exceeded production goals by finishing in top 5 reps in the region.
* Sold and demonstrated software programs
CUSTOMER SERVICE REPRESENTATIVE
Uhaul Lincoln, NE (Remote Position)
+ Answered inbound calls on a soft phone system.
Provided excellent Customer service to customers that called
in.
Navigated through an in house computer system with many
different screens.
Sold reservations for different equipment.
Worked from home and was connect to the corporate office.
LOAN SPECIALIST
Integrity Mortgage
Interviewed mortgage applicants and entered there important
data in to Point system.
Cold call from industry supplied leads. Translated over 30% of
leads into new customers. (A form of Sales in the mortgage
industry.)
Educate and direct clients to help them make informed
financial decisions.
EDUCATION HISTORY
¢ Relationship Building
Marketing
¢ Lead Generation
¢ Self Starter
* Communication Skills
¢ Customer Service
¢ Interpersonal Relations
Interior Design, B.S
University of Nebraska
Business Administration, B.S.
College of Saint Mary’s
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