SHAUNCEE BROWN

**** ****** ** ************, ** **134/229-***-****/adq5ip@r.postjobfree.com

Skills Summary

I am a customer-service focused individual who has a strong desire to be a part of an award-winning team. I come to you with a background in ensuring that the needs of customers are always met. I am someone who possesses a variety of competencies that set me apart from other candidates, chief amongst these is my ability to contribute to the growth of a business. As a seasoned professional I can handle upset or difficult customers, make decisions under pressure and also lead, coach and mentor staff. Aside from my technical competencies, my pleasant manner and excellent communication skills allow me to provide outstanding customer service in any industry. At the moment I am looking for a suitable position with a company where hard work is rewarded and top performers move up quickly.

Education

West Georgia Technical College/ Licenced practitioner Nursing/ Current West Georgia- Douglasville, GA

High School Diploma/June 2009

Lowndes County High School – Valdosta, GA

Experience

Tuesday Morning- Valdosta, GA

May 2012- September 2013

•Assistant Manager

Walmart – Lithia Springs, GA

August 2014 – June 2016

• Cashier

Burger King- Lithia Springs, GA

August 2017- March 2020

•Assistant Manager

Wendy’s- Lithia Springs, GA

May 2020- January 2021

•Assistant Manager

Bojangles- Lithia Springs, GA

January 2021 - Current

• Store Manager

Key Skills

● Able to use appropriate words and tone when dealing with difficult customers.

● Building customer relationships.

● Documenting Customer Service processes.

● Writing up Customer Service training materials.

● In-depth knowledge of Microsoft Office Excel and Word.

● Ability to adapt to a flexible schedule.

● Superb organising and prioritising skills.

● Fully aware of data protection legislation and confidentiality issues.

● Excellent oral and written communication skills.

● Friendly, helpful and knowledgeable.

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