Service Representative Customer

Professional Summary

Skills

Work History

Education

Additional Information

CATHERINE K FRINK

**** ******* ***** ***, *********, NV 89052 • Home: 702-***-**** • Cell: 702-***-**** • ************@*****.***

I have done 26 yrs in the Healthcare Industry doing mostly Hospital Admitting but have also worked in Dr Offices and Clinics. I am very knowlegable with Insurances, Copay, Deds and Telephones. Have Made Charts and done some Medical Records and Filing.

Computers, PBX, Telephones, Copy Machines, Faxes, Cash Drawers, Insurance Verification, Scheduling Admiiting/Discharge Rep, 12/2007 to 02/2014

UMC Hospital – Las Vegas, NV

Registered Patients in Both Adult ER and Pediatric ER, also did Ortho Clinic for 2Yrs. Verified all Patient Demographics and Insurance Information, Got Authorizations When Needed, Made Charts for the Ortho Clinics, Collected Copays and Deductibles, Balanced Cash Drawer at end of shift. Answered phones and Directed phone calls when needed.

Patient Service Representative, 02/2002 to 08/2006 Summerlin Hospital – Las Vegas, NV 89144

Registered Patients for the Emergency Room, collected all Demographics and Insurance Information, Verified Insurance and Got Authorizations When Needed, Collected Copays and Deductiables, Balanced Cash Drawer at end of Shift, Relieved PBX Operator when Needed. Covered Registration for Other Departments When Needed. Customer Service Representative/Dispatcher, 04/1998 to 04/2002 Health N Home – Las Vegas NV 89102

Took Orders from Dr Offices and Insurance Companies for Durable Medical Equipment for Patients, Verified all Patient and Insurance Demographics, Collected Copays and Deductibles. Scheduled Drivers for Delivery of Equipment. Routed Drivers, Staged Equipment for Drivers. High School Diploma: 1966

Villa Park High School - Villa Park California

None Did Not Get to Finish: Forensic Medicine, 1974 Watterson College - Louisville KY

I am a very compassionate person and understand the needs of Patients. I had a disabled child myself so I know the extra care that is need for understand the Patients Needs.