Loan Counselor Production Worker

Bradley L Luzier Jr.

*** ******* *****, ***********, ** 16836 •814-***-****•**********@*****.***

Education

May 2008 Pennsylvania State University

-Bachelor of Science, Business

Dec. 2010 Clarion University

-Master of Science, Rehabilitative Sciences

Experience

Sykes January 2020 to present Remote position

SimpliSafe: Customer service and Tech support

-Provide customer support such as handling returns, processing billing info and handling standard calls.

-Provide Technical support such as trouble shooting cameras, sensors and base station. Providing direction for installations and the resolutions of the devices and base station.

TurboTax: Customer service and Tech support

-Primarily navigating the customer through the TurboTax website.

-Unlocking accounts and password resets

Hendricks Investments February 2019 to January 2020 State College, PA

Maintenance for a residential and commercial real estate owner

-Home repair primarily fixing drywall and painting

-Landscaping, snow removal and exterior repairs

Pyramid Health Care July 2018 to February 2019 Philipsburg, PA

Counselor II

-Performed individual sessions

-Facilitated group counseling

-Created treatment plans, performed assessments and after care planning

-Case management/coordination of care with professionals and government entities

-Facilitated anger management classes and -DUI classes

Nydree Flooring April 2018 to July 2018 Karthaus, PA

Production worker

-Producing hardwood flooring. Processing, grading, boxing flooring

-Clean up, general upkeep and maintenance

PHEAA October 2017-March 2018 State College, PA

Loan Counselor

-Gave basic loan advice and information such as the best interests rates and what plans would benefit the customer in the long run.

-De-escalated the customer while giving accurate information in order resolve the issue

Discovery House December 2015-July-2017 Clearfield, PA

Counselor

-Performed individual sessions-cognitive behavioral therapy, dialectical behavior therapy, holistic therapies primarily focusing on the Chakras.

-Group Counseling-Provided group therapy for adults facing issues with mental health and drug and alcohol related disorders. I facilitated informational groups, therapy groups, meditation groups and groups for specific diagnose as necessary.

-Created treatment plans, performed assessments and after care planning. This entails diagnosing the patient, creating and updating a plan of action for the patient, treatment goals, treatment timelines and the planning and processes of discharging and setting up continued treatment if necessary.

Nydree Flooring December-2012-Dec-2015 Karthaus, PA

Production worker

-Produced hardwood flooring. Processed, graded and boxed flooring

-Performed general upkeep and maintenance

Road Trip Inn April-2012-October-2012 Clearfield, PA

Front Desk Clerk

-Check in and greet guests

-Maintaining the lobby

-Handling reservations for events, commercial and private guests

-Office work such as faxing information for businesses and guests staying at the hotel

Moore Fire Protection Feb.-2011-April-2012 Morrisdale,PA

Marketing

- Performed business to business marketing outreach. Talk to potential clients primarily hotel owners about using the company to maintain their sprinkler system for fire protection.

-Attended events to market the company primarily at new construction of homes

-Also obtained new installation jobs through cold calling, then meeting.

Clarion University Aug.-2010-Dec.-2010 Clarion, PA

Graduate Assistant

-Researched early interventions and treatments for autism

-Graded papers and tests for the Special Education department

-Organized and planned professor’s conferences

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