Customer Service Manager
Resume:
Sco Bruce
Gilbert, AZ
*********@*****.***
RETAIL MANAGEMENT PROFESSIONAL
Offering an extensive background based on formal training and over 10 years of logistical followed by 10 years progressive management experience in the retail field demonstrating superior leadership initiative, team development expertise, operations reengineering creativity, and award-winning performance success.
• Seasoned retail management professional with a keen ability to develop and implement strategies that streamline operations, improve merchandising and sales, increase profitability and build cohesiveness/morale among cross-functional work teams.
• Specific areas of expertise include: management prospect development, P&L analysis for business decisions, inventory and shrink control, loss prevention, sanitation and regulatory compliance issues.
• At ease in environments requiring independent decisions, expertise in "out-of-the-box" problem-solving, and meticulous attention to detail. Recipient of numerous awards and corporate accolades for consistent contributions to growth and profitability despite fiercely competitive markets and woeful economic conditions.
EDUCATION & TRAINING
• Fierce Conversations Training Program
• Business Leadership Training Conference
• Imagine Greatness Seminar
• Trained Seven Habits of Effective Leadership
• Served in the US Army at the rank of Sergeant
EXPERIENCE HISTORY
SAFEWAY- Mesa, Arizona- (2018-current)
Head Meat Cutter
Employed as a Meat Cutter and second in charge in the Meat Department. Daily responsibilities include opening the department and ensuring that the quality standards are met through date checking and proper rotation of product. Preparing meat orders according to customer and company requests. Fulfilling the daily requirements and proudly exceeding daily sales goals. My duties also include ordering the proper product levels to maintain a full and abundant department while adhering to the cleaning and sanitation standards and guidelines. This position entails acting as department manager when the manager is not present. FOOD LION STORES, LLC – Salisbury, North Carolina (2005-2018) Management
Overview: Completed Food Lions Store Manager College after one year as an Assistant and assigned to various stores throughout Virginia and North Carolina. Responsible for ensuring all departments comply with company standards regarding budgets, operations, safety, payroll, staff recruiting and training, regulatory compliance, customer service, local food safety codes, sanitation procedures, security, loss prevention, etc. Recipient of several incentive awards and corporate recognitions for achieving several successive inventories at under-budgeted shrink rates.
• 10 years current experience as one of the top regional unit managers for one of the largest grocery chains in America, operating over 1300 stores throughout the Mid-Atlantic and South. Promoted multiple times during tenure to include store turnaround scenarios, management of the flagship store for two districts, and supervisor of some of the highest producing stores in the chain at $250-$350K weekly.
• Recruit, train, mentor, administer and evaluate the efforts of up to 90 cross-functional associates.
• Directly responsible for dramatic increases in sales at every location through implementation of across-the-board improvements in staffing, training, store appearance, inventory control, general merchandising, and customer service.
• Expanded and streamlined merchandise mix to effectively address local demographics, competitor scenarios, and economic conditions. Unique background managing stores in urban, suburban and rural environments.
• Impacted measurable factors on the positive side including sales, profitability, customer satisfaction, shrink reduction, staff turnover reduction etc., consistently exceeding all assigned expectations from senior management.
Wal-Mart Logistics – Marcy, New York
Coach Manager (1994-2005)
• Recruited to take charge of a distribution route of 525 stores.
• Fulfilled full-scope receiving, and procurement responsibilities. Set up and maintained procedure, generated summary statistical/financial reports for the home office.
• Maximized efficiencies and consistent customer service. Achieved zero customer miss ships during tenure.
• Met or surpassed all assigned performance metrics to include delivery of a minimum of 10% effectiveness growth annually.
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