Customer Service Cashier Supervisor
Resume:
Jasmin Marin
*** ******* ******, #*, ********, NY, 12550, US
**************@*****.***
* ***** ** ********** ************ processes, managing talented team members, and performance Overall morale and productivity are boosted by experience in policy development and staff management procedures.
With superior results, I'm used to defusing customer dissatisfaction and managing competing priorities. Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality. To meet project objectives, prioritize projects and multitask effectively. Staff, resource, and day-to-day operations are well-coordinated by this expert. Customer service
Money management
Heavy lifting
Cleaning and sanitizing
Internal auditing
Product recommendations
Sales
Credit card authorizations
Advertising
Refunds and exchanges
Receipt and refund issuance
Order monitoring
Staff training
High School - 2020
Newburgh Free Academy, Main Campus - Newburgh, NY
Cashier - September, 2019 to March, 2020
Lowe's Home Improvement - Newburgh, NY
Customer Service - March, 2020 to February, 2021
Lowe's Home Improvement - Newburgh, NY
Checked customer prices and processed sales by scanning barcodes. Help customers with their general problems.
Provide support and assistance to customers who have problems with the service. Helped customers sign up for store loyalty programs and explained the benefits in detail. Deal with customer complaints about products or issues with supermarket items. Kept an eye on customers for signs of security issues and reported them to management. Take phone calls from customers and respond to them. Am responsible for accurately describing products to customers and explaining all aspects of product care.
Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
Professional Summary
Skills
Education
Work History
Head Cashier Supervisor - February, 2021 to May, 2021 Lowe's Home Improvement - Newburgh, NY
Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
Used special actions like discounts to resolve escalated customer disputes. Educated customers about promotions to increase sales. Rotated existing products and displayed new stock. Observed associate flow and noted areas where mentoring and retraining were needed, as well as associates who went above and beyond.
Developed standard operating procedures.
Performed store opening, closing, and shift change actions, including filling out accurate shift change logs to keep operations efficient and current.
Used my strong operations knowledge and problem-solving abilities to resolve customer issues for the front-line and departments throughout the store.
Created and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
Set an example of excellent customer service and held the cashier team accountable for providing expert assistance on a consistent basis.
Looked for signs of fraud in purchases.
Assisted management in the development of employee development plans in order to motivate team members to achieve higher levels of performance, skill, and efficiency. Trained employees in all aspects of their jobs, including how to use the register, merchandising, and customer service.
Helped customers by answering their questions and completing their requests. Examined and resolved discrepancies between accounting data and cash drawer data. Trained, mentored, and developed new cashiers using positive and encouraging techniques to maximize performance and team contributions.
Oversaw a team of [Number] cashiers, ensuring that they exceeded expectations and provided exceptional service to each and every customer.
Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.
Handled POS transactions such as checks, cash, credit card purchases, and refunds. Worked extra shifts during busy periods and covered for call-in employees to maintain service levels. Kept an eye on self-checkout systems and offered assistance or intervention as needed. Kept checkout lines running smoothly by enforcing strict maintenance and cleaning procedures and directing teams to make the most of downtime in order to keep products stocked and facing. Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales. Was in charge of a group of [Number] cashiers and service staff, overseeing performance, resolving issues, and increasing efficiency in order to improve team operations and dynamics. Setting effective work schedules and breaks, as well as effectively delegating assignments, allowed me to meet coverage demands.
Inbound Stower - September, 2021 to Present
Amazon - Rock Tavern, NY
Conducted [Timeframe] counts and [Timeframe] audits of inventories to identify and resolve discrepancies in records.
Used lift and hand trucks to transport shipment materials to and from designated areas. Increased productivity and process efficiency through [Action]. Organized efficient storage areas to improve material flow and reduce labor hours.
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